Epos Now Review

The Epos Now interfaces for the terminal and back-office are both straightforward and easy to use.

The terminal interface is designed in a fairly traditional way, with a left-hand pop-up sidebar for accessing analytics, customer management, and checkout. Users add products via a “block” menu. During checkout, it is possible to select customer profiles, process discounts, add customer credit, and so on.

The back-office dashboard, which is accessed via a browser (and can also be used to process sales), follows a similar layout. Users can select options from a navbar on the left of the screen which provides access to “Setup”, “Management”, “Reporting”, “Support”, “Integrations”, and so on.

If you’re looking for a system that is easy to use but doesn’t sacrifice functionality, then Epos Now is well worth giving a go.

"Cloud-based solution that can work on any device and any operating system."

"I like that it is user friendly and the back office functions make my paperwork so much easier to navigate."

"What I like most about the product is the simplistic layout."

We were very impressed with the feature-set from Epos Now. It’s an excellent POS solution for small and medium-sized businesses, with comprehensive checkout, inventory management, and analytics functionality. Users also have access to a large integrations library, a number of well-priced hardware packages, and 24/7 customer support.

Epos Now is compatible with iPad and Android tablets. Alternatively, you can use a tailor-made branded terminal. The back-office is accessed via a desktop computer (through which it is also possible to process sales). It is a fully cloud-based solution.

Inventory management tools include automated stock notifications and purchase orders, barcode scanning, bundled products, and ecommerce integrations. The customizable analytics dashboard, which is updated in real-time, provides a full overview of sales activity.

Additional features include “click and collect” and delivery tools, integration with a number of different payment providers, omnichannel reporting, tableside ordering, menu management, and more.

On the negative side of things, larger enterprises should be aware that more advanced features, such as self-order kiosks, in-depth reporting, warehouse management, etc., are not available. If you are looking for something more “heavy-duty”, other providers should be considered, although it still may be worth getting in touch to ask about enterprise plans.

Epos Now has an extensive integrations library of over eighty apps, likely because it’s easy for developers to build integrations and add them to the “AppStore”. One point worth mentioning, however, is that users may have to pay extra for additional functionality.

Most bases are covered when it comes to accounting, ecommerce (Shopify, Magento, WooCommerce, etc.), loyalty programs, payments, and marketing. Notably, several niche apps for businesses in the hospitality space are provided, allowing for the use of kitchen screens, loyalty programs, menu planning, and more.

Finally, a Zapier integration means that users can integrate with third-party tools that aren’t natively supported.

Apps are accessible through the user interface once you’ve subscribed. Full information about all the integrations available isn’t published online. You should check directly if the apps you need are supported (and ask about additional costs) during the demo stage.

Epos Now doesn’t publish extensive pricing information on its site, so you will need to get in touch directly to discuss options. Plans start at $49/month, with discounts for annual subscriptions and additional fees for extra registers. Epos Now offers customizable enterprise plans for larger businesses.

There is also a lower-priced “Epos Pocket” plan, which costs $44/month and allows users to take payments from a small handheld device.

In terms of payment processing, Epos Now integrates with several services, so fees and charges may vary.

Epos Now provides 24/7 customer support via live chat. One-on-one onboarding training is included on all plans, making it an excellent choice for smaller businesses with limited technical experience. Users also have access to community forums and an interactive “product tour”.

On the downside, we did feel that the online help documentation could be more detailed. And there have been some negative reviews of customer service response times.

Overall, we were very impressed with Epos Now. It’s an excellent solution for small and medium companies in the retail and hospitality sectors. It provides all the functionality required to run an integrated, user-friendly, and inexpensive point-of-sale system. The hardware packages are also among the best-priced that we’ve seen, and all customers have access to 24/7 support along with onboarding training.

If you’re thinking about opting for Epos Now, be sure to take advantage of the free demo. You should also ensure that there won’t be any hidden costs for integrations.