Talech Review

A full review of Talech POS.

Mark Hammersley

Mark Hammersley

Last updated 22o October 2020


Talech

4.1  Stackupp rating


Pricing from

$ 29.00 / month

Free Plan?

No


Best for

companies of all sizes, with competitive plans for retailers, restaurants, and service-based businesses.

Talech is a point-of-sale system that’s suitable for businesses of all sizes, from small mom-and-pop retailers all the way up to large multi-store enterprises. Users have access to an extensive feature-set at a competitive price-point.

Features include inventory management, order processing, employee tracking and permission settings, customer management, analytics, and a comprehensive support package. Most plans allow for unlimited products and users (although additional devices will increase the monthly subscription cost), loyalty and gift-card tools, and limited ecommerce functionality. If you opt for Talech, you’ll be able to choose from a number of hardware options and payment processors via well-known gateways like USA ePay and Ingenico.

On the downside, Talech doesn’t have a large library of integrations. That said, it is compatible with a small handful of the more popular accounting, ecommerce, and marketing apps. What’s more, some features which might be considered essential are only available on the premium plan.

Is Talech right for you?

you’re a retailer, service-based business, or restaurant based in the USA, Canada, or the UK. It’s a feature-rich solution with an intuitive interface and competitive monthly subscription options.

Advantages

  • Large feature-set.
  • Competitively priced.
  • Excellent 24/7 customer support package.

Drawbacks

  • Small integrations library.
  • Costs can quickly add up for additional devices.
  • Some important features are only available on the top-tier plan.

Ease of Use

Rated 4/5 for Ease of Use

Talech is a cloud solution with two separate interfaces - the browser-based back office, and the terminal display which is accessible on an iPad or similar tablet device.

Both are fairly easy to use. They’re not the most intuitive we’ve come across, but they’re by no means the worst.

The terminal follows a typical design, with a pop-up sidebar with tabs to areas for processing sales, checking past orders, running reports, and accessing customer details. The checkout page is equally straightforward, with visual product icons and options to split payments, add discounts and gift cards, use store credit, and more.

The back office, which is also accessible from the tablet display, features a horizontal banner menu with links to dedicated dashboards for analytics, inventory management, employee settings, customer accounts, and support.

The interface is perfectly suitable for users without any previous experience using a point-of-sale system. What’s more, Talech offers a number of onboarding and training packages.

What customers are saying...

"Easy to use many choices to choose from equipment-wise and their support is amazing well worth it."
"Makes it easy for customers to check out faster."
"Easy to navigate, fairly straightforward."

Features

Rated 4.5/5 for Features

Talech offers a broad selection of features. With the possible exception of the integrations library, users will have all the functionality they need to run a smooth, customizable point-of-sale system, manage their employees, and keep track of sales and performance metrics. A mobile app, and multiple hardware solutions, are available.

Talech also offers several features that set it apart from other solutions, including customer self-order kiosks, “house accounts”, and 24/7 support. Most plans allow for an unlimited number of users and products.

Inventory management tools include variable-priced products, stock tracking, automated low-inventory alerts, barcode scanning, and supplier management.

In terms of sales and orders, the checkout terminal enables users to add discounts, split payments, exchange items, process gift cards, and email and text receipts. The analytics tools are equally comprehensive, with the option to download auto-generated reports and employee timesheets.

Finally, it is also possible to store customer details and track activity through the customer management dashboard.

Integrations

Rated 3/5 for Integrations

Talech doesn’t perform overly well when it comes to native integrations.

Most syncing options are made possible through OneSaaS, a third-party app that allows users to connect with platforms like QuickBooks, Xero, Shopify, BigCommerce, WooCommerce, and others. Using OneSaas, however, may incur extra costs depending on your plan. A handful of kitchen display screen (KDS) integrations is provided.

Talech is also compatible with most payment processors via gateways like USAePay, Ingenico, and Elavon.

For most retailers and other businesses, this integration kit will be sufficient. If, however, you want to build a fully-synced tech stack that connects with all your apps, then you will likely need to look elsewhere.

How much does Talech cost?

Rated 4/5 for Pricing

Talech is among the more competitively-priced solutions that we’ve reviewed. This does come with a few caveats, however.

The “Starter” plan is $29/month and allows for five users and one hundred products. Features are significantly limited on this package and users don’t have access to advanced reporting, loyalty options, or integrations. The mid-tier “Standard” plan, which costs $69/month, will be necessary for most businesses. All but a handful of features are included in this package. The “Premium” subscription, which comes in at $99/month, provides access to all features, including inventory alerts, advanced checkout options (like split orders), and automatic gratuities.

All of this in mind, potential users should be aware of a few “hidden” costs. Additional devices cost an extra $29/month on all plans. On the “Starter” and “Standard” subscriptions, use of gift-cards is $19/month and you’ll have to pay $49/month for ecommerce features (although they are offered free of any extra charges in the “Premium” package). Integrations may also incur extra costs.

Finally, there is a dedicated enterprise option which runs on a custom pricing model.

Help and Support

Rated 5/5 for Help and Support

Talech scores highly for “help and support”, with a 24/7 phone and email service for all users. Additional training for new subscribers is also available, including a “Getting Started” package and help for restaurants when first uploading their menus.

Reviews of support from existing users are generally very good.

The Bottom Line

Overall, we were very impressed with Talech. It’s a reliable, feature-rich solution that’s suitable for businesses of all sizes. Whether you’re responsible for a one-person cafe or a chain of large retail outlets, you’ll find everything you need to run an efficient point-of-sale system.

The main issues to be aware of are the additional costs for extra devices, which may be a problem for restaurants in particular if they require multiple registers, and the limited integrations library. Remember to sign up for a free demo before purchasing a subscription.

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