Looking for inventory management software? Here's how NetSuite and Brightpearl stack up.
Last updated 11o July 2020
3.7 Stackupp rating
$ 999.00 / month
Best formedium-sized and large businesses. medium-sized and large businesses. NetSuite is a popular ERP (Enterprise Resource Planning) solution that comes with a package of inventory management features.
4.2 Stackupp rating
Price on application
Best formedium-sized and large multichannel retailers with annual turnover in excess of one million dollars.
Can't decide between NetSuite and Brightpearl?
Find the best platform for you with our side by side comparison of NetSuite and Brightpearl. See how each platform stacks up across ease of use, features, integrations, support and value for money.
Let the comparison begin. Don't worry, we'll guide you.
NetSuite is best-known for its customizable ERP (enterprise resource planning) solution. NetSuite offers an array of features, encompassing ecommerce store-fronts, email marketing, customer relationship management, and more. A suite of financial planning, accounting, and inventory management tools form the backbone of the app, and various extras modules can be added to this. NetSuite operates a custom pricing model and the software is highly configurable, so you’ll have a great deal of freedom in tailoring it for your needs.
Overall, we felt that NetSuite was more geared towards larger retailers. That said, smaller companies will find a lot to like. If you’re looking for a comprehensive solution to run an array of tasks in addition to inventory management, then it’s a good option.
you are a smaller business owner in the same camp, you should also consider NetSuite. Pricing isn’t published on the site, and the software is customized to each user, so you’ll have to get in touch to discuss your needs.
Brightpearl is an inventory management app aimed at medium and large retailers. It’s a great option for companies that require an enterprise solution to oversee listings across multiple marketplaces, in addition to their own store.
It’s a competitor to other multichannel apps like Skubana and offers an extensive array of features, including inventory, supply chain, and order fulfillment tools, a reasonably large integrations library, automation options, and a robust analytics interface.
It’s aimed squarely at retailers, both B2C and B2B. If you’re looking for a solution with manufacturing functionality, then you’ll need an alternative app. The price of the service also makes it unsuitable for smaller online sellers. As a rough guide, if you’re dealing with upwards of one millions dollars worth of orders per month, then it’s well worth considering.
you’re looking for an enterprise-level solution that will enable you to manage inventory across multiple channels and third-party marketplaces.
Our first comparison criteria, ease of use. Why? Because it’s the most important.
Think about it. You don’t want to invest a lot of your precious time setting up an online store and tweaking the design only to find out that it’s a pain in the butt to manage day to day.
We take a look at how simple the NetSuite and Brightpearl platforms are to run.
We found the NetSuite dashboard to be a little difficult to use and dated, especially compared to some of the other providers we’ve reviewed. While NetSuite is a browser app, the interface resembles legacy software, with a menu bar across the top and a lot of widgets and on-page links. It’s not terrible. But it’s not fantastic either.
We are using an older version of the e-commerce platform and it is not particularly user friendly.
Nothing is user-friendly, despite their claims. Even simple changes require vast coding knowledge.
The system offers a good basic ERP structure for small businesses.
Brightpearl is something of a mixed bag when it comes to ease of use. While the interface itself is relatively straightforward, and much more intuitive than some competitors we’ve tried, configuring settings can be cumbersome.
Tasks like creating listings, batching products, and setting up integrations, for example, require numerous manual steps.
There is a little bit of a learning curve for new users. That said, Brightpearl offers high-quality support and extensive documentation, along with the option of dedicated training.
"While Bright Pearl is easy to use, sometimes the amount of manual steps you have to take with some of the processes are tedious."
"Sometimes you have to do things by the book and can't cut corners in processes."
"Really easy to learn and manage."
(Note: The focus in this review is on the inventory management features in NetSuite, not on its capabilities as an ERP.)
When it comes to features, NetSuite has everything you would expect from a typical inventory management solution. And the integrations library - easily one of the most extensive we’ve come across - makes up for any shortcomings in native functionality. Users can also take advantage of a mobile app (available on both Android and Apple), although it is somewhat limited.
First and foremost, the Netsuite feature-set includes comprehensive inventory, reorder, and delivery management tools. Its “Manufacturing Execution System” also makes it easy for manufacturers to manage parts deliveries, production lines, bills of materials, and complex supply chains. Retailers have access to a POS (point of sale system), barcode scanning assistant, automation settings, team permissions, and more. Users can also leverage an in-depth analytics dashboard. In short, it has everything you need to manage your warehouses and orders.
Finally, Oracle employs stringent security data safeguarding practices, including regular audits, managed access to servers, and protected premises. NetSuite has met numerous security standards like SOC 1, SOC 2, and PCI-DSS, making it an ideal choice for retailers that need to ensure security compliance.
As a cloud-based solution geared towards larger companies, Brightpearl has an extensive array of features along with high-level reporting and inventory management tools. We couldn’t find anything major that was missing.
Brightpearl operates according to a “modular” pricing structure, so users can choose which kinds of functionality they want to pay for. In the longer-term, this may prove more cost-effective than opting for a one-size-fits-all plan.
Unusually for an inventory management app, Brightpearl also has CRM capabilities, making it possible to store and manage client details and send out notifications.
The only downsides were the lack of a mobile app and a somewhat limited selection of marketplace integrations (although this is offset somewhat by intermediary connectors like SPS Commerce). We also felt that some essential features, like POS, were omitted from the plan for smaller retailers.
In terms of order, inventory, and shipping management, Brightpearl includes multiple tools for dealing with high sales volume, including automated fulfilment rules. Users can also take advantage of multi-location and multi-currency inventory control, and warehouse features like barcode scanning.
The analytics centre allows for the creation of a variety of advanced reports covering channel-specific performance, demand forecasting, customer analysis, and more.
Finally, Brightpearl has a range of offerings for companies experiencing fast growth, including the option to move over to dedicated secure servers.
NetSuite integrations work slightly differently compared to most other inventory management providers. Rather than offer a library of connectors built by its own development team, users have access to integrations in the App Suite, all of which have been created by third-party services. NetSuite has been around for a long time, and the integrations library is very extensive. But just remember that additional functionality comes with a price-tag.
Retailers that want to link up with third-party marketplaces like Amazon, Etsy, Walmart, and so on, can take advantage of the FarApp integration. NetSuite doesn’t offer any in-house functionality for multi-channel sales in this regard, so you’ll need the app.
ShipJunction, ShipStation, Pacejet, and Descartes Shipping are the most popular shipping apps and extend the order management functionality offered by NetSuite. In terms of ecommerce connectors, virtually all major platforms are provided for, including Magento, Shopify, WooCommerce, BigCommerce, and others. Most of these add-ons have been created by Celigo.
Notably, NetSuite also offers an array of apps for catering to international audiences, enabling users to manage multiple currencies, languages, international shipping locations, and so on. If you’ve struggled to find an inventory management solution that allows you to serve a global market effectively, then you will definitely like what’s on offer.
While the Brightpearl integrations library is good, we weren’t absolutely blown away by it. For an enterprise platform of this sort, we expected to see more native marketplace integrations and support for a wider selection of ecommerce platforms.
As a retailer, you will likely find everything that you need. And even when in-house integrations aren’t offered, third-party connectors make up for the gaps in functionality. Just make sure you check out what’s on offer before you purchase. Large companies will be pleased to hear that Quickbooks, Xero, and Avalara are all supported on the accounting front. Brightpearl also integrates with the desktop version of Quickbooks.
In terms of ecommerce platforms, Shopify, Shopify Plus, Magento, BigCommerce, WooCommerce, and NuORDER are all covered.
Native integrations with third-party marketplaces Amazon, eBay, Walmart, Jet, and Newegg are provided. On the surface, this looks somewhat paltry for a dedicated omnichannel solution. And while this is true to an extent, SPS Commerce and CommerceHub significantly extend marketplace functionality. Brightpearl is built to work well with both of these integrations.
Finally, a wide range of shipping connectors is provided, including ShipStation, Hermes, DHL, Royal Mail, FedEx, UPS, Parcel Force, and others. Unlike many competitors, the selection of shipping integrations caters to UK as well as US retailers.
Everyone’s favourite topic - pricing. Let's dive in to see if NetSuite or Brightpearl offers better value for money.
NetSuite doesn’t publish pricing, so it’s difficult to evaluate “value for money” thoroughly. It’s likely that the base licence for the core financials and inventory management software is around $1000 per month with an additional $100 per user per month.
Optional modules, which provide functionality across ecommerce, analytics, customer management, and so on, will increase the monthly total. For a company looking for a custom ERP, and not just an inventory management solution, this may be a cost-effective prospect.
It’s also important to note that integrations come with an additional monthly fee. So make sure to include the price of any that you’ll need in the final estimate.
Brightpearl operates a custom pricing model and doesn’t publish exact figures on its site. You’ll need to get in touch directly for a quote.
Broadly speaking, there are two plans available, although various levels of customization are available. The first plan is for retailers processing under 1500 orders per month; the second is for retailers with orders in excess of 1500 per month.
The first plan allows for five channels and five users, while the second allows for an unlimited number of both users and channels. Warehouse management and POS is only available on the higher-priced plan. No free trial is explicitly offered but it may be possible to organize one.
If things go wrong (and they often do) you need to know someone’s there to help get you back on track. So, how does NetSuite's and Brightpearl's support measure up?
Overall, the level and quality of support offered by NetSuite are good, even if the system is a little convoluted.
Users can choose between “Basic” and “Premium” customer service. Both packages include 24/7 support for “severity one” issues. The “Premium” plan” also provides business hours help with “severity three” and “severity four” issues. The support team is reached via the phone and support tickets/email. Users also have the option to join the community support forum and access the technical troubleshooting portal.
The training materials are of high quality, with an online area dedicated to educational resources. It’s also possible to work with an “Education Advisor” to streamline onboarding.
Brightpearl has an excellent support package. Companies in the UK and US will benefit from dedicated customer service teams in their own countries. There’s no limit to the number of technical requests that users can make.
Phone support is available sixteen hours a day. During the remaining eight hours, users can take advantage of 24/7 email support, with an average 26 minute response time.
Brightpearl also offers extensive documentation and training videos, along with access to a community of users. Companies that need extra training, whether in relation to sales order management, accounting, or the use of integrations, can purchase additional support packages.
The final say. Let's wrap up our thoughts on each platform.
NetSuite is unlike many other inventory management solutions in that it forms part of a broader enterprise resource planning app. Keep in mind that ecommerce and inventory tools are offered in conjunction with Netsuite’s accounting and financial features. If you already have a financial management system, then you should probably consider an alternative solution.
If, on the other hand, you’re in the market for a highly customizable, cost-effective, and comprehensive app that transcends the boundaries of typical inventory management software, then it’s an option that’s well worth considering. The integrations library is also one of the biggest we’ve ever seen.
It’s suitable for companies of all sizes, and the free trial is an excellent starting point for retailers that are drawn to it.
We were very impressed with Brightpearl. While we have a few minor quibbles - mainly due to the small number of native marketplace integrations, tedious configuration settings, and a lack of features on the lower-priced plan - overall we liked what we saw. Enterprise ecommerce companies will find everything they need with this inventory management solution.
It’s definitely geared towards larger retailers (with a minimum of one million dollars in yearly sales) and the cost of the software will be untenable for most smaller businesses. For larger online sellers, however, the modular pricing structure may prove more cost-effective than alternatives.
If you think it might be suitable for you, our advice is to get in touch and ask for a demo.
Overall, we found Brightpearl to be the better inventory management platform.
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