Cin7 Review

Cin7 is one of the most popular inventory management apps on the market. It’s a good option for larger stores, although medium-sized retailers will also find a lot to like. In this post, we’ll help you figure out if it’s right for you.

Mark Hammersley

Mark Hammersley

Last updated 11o July 2020


Cin7

3.9  Stackupp rating


Pricing from

$ 299.00 / month

Free Plan?

No


Best for

medium and large retailers that need a comprehensive, feature-rich solution for dealing with significant amounts of inventory and multiple product listings. Smaller stores that are experiencing fast growth should also consider the “Starter” plan.

Cin7 is an inventory management solution with an extensive feature-set. It’s a popular app according to G2, who have listed it as one of the market leaders.

You have everything you would expect in an ecommerce solution of this type, including multi-location inventory management, reporting, POS integrations, and channel syncing (Amazon, Etsy, eBay, etc.).

The higher-level plans also have advanced tools for managing large teams, including employee permissions and workflow automation. A library of integrations, for everything from CRMs to accounting apps, makes it possible to build a fully-synced tech stack.

Cin7 also excels when it comes to customer support. Many users have praised the high quality of assistance that’s available.

Is Cin7 right for you?

you’re a medium or large business that needs access to a platform with advanced functionality that can handle a high amount of inventory and integrates with your existing tech stack, warehouses, and sales channels.

Advantages

  • Rich set of features.
  • Excellent customer support.
  • Lots of integrations with other apps.

Drawbacks

  • Expensive (plans start at $299/month).
  • The dashboard and sheer range of options can be overwhelming at first.
  • While the level of support is good overall, the top-end plans would benefit from a dedicated support manager.

Ease of Use

Rated 3/5 for Ease of Use

Ease of use is the one area where Cin7 doesn’t perform as well as its competitors. While the dashboard itself is relatively straightforward, the sheer number of features and tools, along with a myriad of configuration options, makes getting to grips with Cin7 a bit of a chore. Onboarding an entire team is even more of a hassle.

In its defence, Cin7 makes up for this shortcoming by offering superlative customer support and a dedicated onboarding manager for larger companies. There is an ample collection of video and written tutorials.

What customers are saying...

"It can be overwhelming. When you first land in Cin 7 there are so many buttons and options that it can overwhelm you, especially if you are new to inventory management."
“There is an expectation to learn and adapt, much the same as with any stock and business the executives stage this thoroughly. Cin7 has incredible help and documentation to assist to relieve this.”
“The implementation does take a while and there is a lot to think about how you set it up for longer term growth.”

Features

Rated 4/5 for Features

Cin7 is a cloud-based browser app, so you don’t have to handle any backend tasks yourself. Users have expressed a small number of concerns relating to technical errors. But on the whole, Cin7 is quick to remedy any bugs, and the quality of support is very high.

Unfortunately, Cin 7 doesn’t offer a mobile app, so you’ll only be able to complete tasks from a desktop computer. You can use third-party tools that integrate with Cin7 that do have mobile apps, however. So, depending on your needs, some smartphone access may be possible.

On the training front, Cin7 provides a dedicated onboarding manager to help get businesses on enterprise plans up and running as quickly as possible. While there aren’t any long-term account managers, the quality and speed of support going forward are good, and there is an extensive library of training resources.

So what about analytics? Cin7 has extensive reporting facilities to streamline tasks like forecasting, restocking, inventory management, warehouse space allocation, and so on. Automation features enable retailers to take advantage of “smart insights” without having to crunch huge quantities of data.

Finally, Cin7 has implemented a number of security measures to safeguard sensitive data and ensure GDPR compliance. All team-members have unique logins (shared logins are not supported) and data is encrypted using “Transparent Data Encryption” or “TDE”. End-to-end encryption is available.

Integrations

Rated 4.5/5 for Integrations

Cin7 excels on the integrations front. Large companies that want to build a fully synced and integrated tech stack will struggle to find a solution that offers more options.

Cin7 integrates with over 450 third-party apps, spanning areas like accounting, sales and marketing, shipping, logistics, analytics and more.

It’s compatible with all the main ecommerce platforms, including Magento, WooCommerce, Shopify, and BigCommerce. Equally, a broad array of marketplaces are covered, including but not limited to Amazon, eBay, Etsy, Walmart, and Wayfair. EDI (electronic data interchange) links with companies like ACE Hardware, Accent, and Amazon Dropship are also offered.

A wide host of marketing tools (Salesforce, Mailchimp, Capsule, etc.) are supported, along with a complete selection of payment processors for managing transactions according to your preferences.

Finally, Cin7 provides a software developer kit (REST API) and is compatible with intermediary tools like APICAL, which is great for situations when a direct integration is not offered.

So far, so good, right? But there is one note of caution that needs to be sounded. While it’s evident that Cin7 has put a lot of effort into building out its library of integrations, it shouldn’t be taken as a given that they will all be included in whatever plan you opt for (“Starter”, “Momentum”, or “Advanced”). Cin7 doesn’t operate a straightforward tiered subscription model, opting for custom pricing instead. Users have mentioned in reviews that Cin7 sometimes charges extra for certain integrations.

How much does Cin7 cost?

Rated 3.5/5 for Pricing

Cin7 is a touch towards the pricey side but not overly so. Rather than charge a set amount for each of the three different packages - “Starter”, “Momentum”, and “Advanced” - Cin7 works on a custom subscription model. You will need to get in touch directly to discuss pricing.

Plans start at $299/month. This price-tag will likely be too high for smaller retailers, who will find alternatives like TradeGecko or Handshake more suitable. For enterprise solutions, however, Cin7 has positioned itself competitively. And, depending on your needs, it may be the most financially-viable option (due to the custom subscription structure). Keep in mind that plans from enterprise competitor Skubana start at $999/month.

Help and Support

Rated 4.5/5 for Help and Support

Support from Cin 7, which is via phone and through tickets, is excellent. Numerous reviewers attest to the quality and speed. Cin7 has also committed to continuously improve its customer service, and intends to add 24/7 availability and live chat to its support package.

Users can also choose to access a dedicated onboarding manager who will be available during the often-tricky transition period. This one-on-one help is a big plus for companies that need to train staff quickly. Cin7 has also built an extensive training library.

The one downside is that even the highest-priced enterprise plans don’t come with a dedicated support specialist after the initial set-up period.

The Bottom Line

Cin7 has many excellent features, including industry-leading customer support, extensive functionality (covering all areas of inventory management), and a large library of integrations for a seamlessly connected tech stack.

It’s definitely an enterprise-level solution and will appeal to retailers that are selling in excess of 5000 units per month (as a minimum). Smaller store-owners will likely benefit from a lower-priced platform. Plans start at $299/month, which is about mid-range for this type of software. The custom pricing model also means that you may be able to make savings which wouldn’t be possible if you opt for a one-size-fits-all package.

In short, it’s a feature-rich and reasonably priced platform that medium and large retailers should certainly consider.

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