Revel Review

On the whole, we found Revel POS relatively easy to use. It’s not as intuitive as some other options on the market, but it’s by no means difficult.

The backend office, which is accessed via a browser, includes dedicated areas for inventory management, employee permissions, sales and analytics data, customer information, and restaurant menu and table customization.

The iPad app, which acts as the main sales terminal, also follows a typical POS block format, with options to create and hold orders, add discounts, search for saved customer information, and so on.

Notably, Revel also offers the option of a kitchen display system for visualizing the flow of orders.

“It's easy to learn and accessible.”

“Nice clean look and fairly easy to find what you're looking for.”

“The cloud-based system allows me to access and make changes remotely which is fantastic.”

As far as features go, Revel has everything you would expect in a point-of-sale system. The iPad display is intuitive, customizable, and users can take advantage of employee permissions, add-on options during checkout (like discounts and gift cards), and saved customer details. The backend office, which is accessed via a browser, has ample tools for inventory management, customer relationship management, and analytics and tracking. Revel also offers a number of innovative features that you will struggle to find elsewhere. These include self-order kiosks, mobile ordering (for customers that prefer to make orders via their mobile devices in your store or restaurant), and a large library of integrations, although intermediary third-party connectors are relied on quite heavily.

Prospective users should remember, however, that many features aren’t included in the core package. Online ordering, API use, mobile barcode scanning, and multi-location management may all incur extra costs.

What’s more, Revel doesn’t integrate with any third-party payment processors, so you will have to use the in-house solution, Revel Advantage. Pricing is on a custom basis, with discounts for larger enterprises.

Finally, Revel provides an always-on mode (so you don’t need to worry about the WiFi going down), high-level security, and regular data backups. There is no cap on the number of users per terminal.

Revel performed very well on the integrations front. The library of integrations is fairly extensive, especially when compared to other similar solutions on the market. It includes connectors for everything from mobile ordering to additional security services.

Two points are worth mentioning, however. First, Revel often makes use of intermediary tools, rather than direct integrations. So you will have to use third-party providers to sync Revel with some apps in your tech stack. Second, payment processing is only available through Revel Advantage, Revel’s in-house payment solution. No third-party integrations are offered. Pricing for Revel Advantage varies depending on the size of the user’s business, so you should get in touch to check prices before making a decision.

The main highlights of the integrations library include connectors for accounting platforms like QuickBooks and Xero, mobile ordering with big delivery services like UberEats, and numerous loyalty and gift card programs.

Users can also connect up to many major ecommerce platforms through the Kosmos eSync app. A limited online ordering toolkit with a customer portal (mainly for food purchases) is available. Revel doesn’t offer a high-level in-house ecommerce platform, so retailers that want to run their own online store will have to opt for a separate package from a brand like Shopify, WooCommerce, Magento, and so on.

Revel POS falters a little when it comes to cost. Much of the pricing is on a custom, per-user basis, so you should get in touch for a specific quote for your business. This also applies to Revel’s payment processing service, Revel Advantage.

You should also be aware of the fact that there are some semi-hidden costs for features that aren’t part of the core plan. These features include the API, the mobile inventory management and barcode scanning app, multi-location management, and online ordering functionality.

Pricing starts at $99/month per terminal, with possible discounts available depending on the size of the business and the number of locations. An installation package, which includes tailored onboarding assistance, is available for $649. A variety of hardware options, with varying price-points, are available.

The level of support offered by Revel is very good. 24/7 phone and web (email) support is included on all plans. The user documentation is also very detailed.

Companies can take advantage of a comprehensive onboarding package for $649. This includes management console training, hardware installation, and payments set-up. Dedicated long-term account management is also available.

For the right kind of business, Revel POS is a good solution. We feel that it is definitely geared towards companies in the restaurant and catering spaces. If you sell retail merchandise, we suggest trying other solutions before making a final decision. Small restaurants, coffee shops, takeouts, and so on, however, will find a lot to like.

Overall, it’s an intuitive, feature-rich, and reasonably well-priced solution that comes with an excellent support package. Just be careful to check the prices of any additional features and keep in mind that you will have to use Revel’s in-house payment processor. If you are thinking about going with Revel, take advantage of the free demo first.