Volusion vs. BigCommerce

Looking for ecommerce software? Here's how Volusion and BigCommerce stack up.

Matthew Taylor

Matthew Taylor

Last updated 2o July 2020


Volusion

4.4  Stackupp rating


Pricing from

$ 29.00 / month

Free Plan?

Trial


Best for

Small businesses expecting to scale that are looking for a feature-rich platform.

BigCommerce

4.4  Stackupp rating


Pricing from

$ 29.95 / month

Free Plan?

Trial


Best for

Small to medium retailers looking for a hosted and easy-to-use platform at a reasonable price-point.

Volusion or BigCommerce: Which is best?

Can't decide between Volusion and BigCommerce?

Find the best platform for you with our side by side comparison of Volusion and BigCommerce. See how each platform stacks up across ease of use, design, support and value for money.

Let the comparison begin. Don't worry, we'll guide you.

Is Volusion right for you?

Volusion is a fully-hosted ecommerce platform with a loyal user-base and a wide selection of features. While the platform is suitable for businesses of all sizes, the intuitive user interface, high-quality customer support, and extensive feature-set make it an attractive choice for small and medium-sized retailers that are looking to scale.

Four pricing plans are available, beginning at $29/month and running all the way up to a custom option with VIP support. It is important for retailers to ensure that all the features they need are included with the package they select, as some features aren’t offered in lower-tier plans, like integration with third-party payment gateways and reviews and ratings functionality.

Advantages

  • Easy to get up and running with a good selection of templates.
  • An extensive set of features which make Volusion ideal for fast-growing stores.
  • 24/7 customer support with access to design and marketing specialists.

Drawbacks

  • Features that some retailers may consider essential are not included at lower price-points.
  • Themes can be pricey, usually costing $180 for paid options.
  • There are some hidden costs.

Use Volusion if you’re starting out or if you’re looking to scale and need access to a comprehensive set of ecommerce features. Larger stores that prefer to use a fully-hosted solution and wish to make a switch will also find a lot to like in Volusion.

Is BigCommerce right for you?

BigCommerce is a popular ecommerce platform with a number of solutions for small and medium-sized retailers. Custom enterprise plans are also available.

BigCommerce appeals particularly to users with limited development skills because of its usability out-of-the-box. That said, those wishing to make more complex backend changes can do so.

Smaller retailers experiencing growth are also drawn to BigCommerce because of its scalability features. The BigCommerce feature-set has everything you would expect, including responsive website templates, shopping cart, and payment integrations, single-page checkout, analytics, and more.

Retailers looking for a fully-hosted solution at a reasonable price point will find BigCommerce appealing. Customer service ratings are consistently high, and BigCommerce customers can take advantage of an active, helpful community of fellow users.

Advantages

  • Easy-to-use from the get-go and fully hosted, which removes the hassle of maintaining servers.
  • A wide selection of features with regular updates and a diverse addon market (with many free options).
  • No transaction fees for use of popular payment gateways.

Drawbacks

  • Some features, like price lists, are only available on the more expensive plans.
  • Can be difficult to make extensive design and backend changes.
  • Themes and add-ons are often quite expensive.

Use if you are a small to medium-sized retailer with limited development skills (or budget) and expecting your store to grow.

Ease of Use

Our first comparison criteria, ease of use. Why? Because it’s the most important.

Think about it. You don’t want to invest a lot of your precious time setting up an online store and tweaking the design only to find out that it’s a pain in the butt to manage day to day.

We take a look at how simple the Volusion and BigCommerce platforms are to run.

How easy is Volusion to use?

Rated 5/5 for Ease of Use

Volusion is incredibly intuitive and easy to use. Users have access to a store builder, making it possible to design storefronts without any coding knowledge. Adding product listings, managing inventory and shipping, and setting up payment gateways, are all straightforward processes. What’s more, store-owners have 24/7 access to a variety of specialists.

What Volusion customers are saying...

“Always an awesome experience!”
“The online "chat" techs have been absolutely great. Solved my problems and are going to help me with a special "tweak" that I need done on my site. Should be ready to publish shortly.”
“Tech support is top of the list for all V2 owners. They are there for you to help you out for better ecommerce service.”

How easy is BigCommerce to use?

Rated 4/5 for Ease of Use

BigCommerce is very easy to use. After signing up, you’ll be guided through the process of setting up your store.

You can access essential features from the central BigCommerce dashboard, including product listings, customer information, analytics, app integrations, and more. Once your store is ready to go, day-to-day tasks of managing orders and content can be handled easily through the main interface. Adding new products and running reports are straightforward tasks.

One reason that BigCommerce doesn’t score a straight 10 out of 10 is because designing extra functionality beyond what’s offered directly can be tricky.

What BigCommerce customers are saying...

I've been on BigCommerce since 2010 and it's terrific. Support is great, and they're always improving the platform and coming out with new features. The app directory is robust but almost everything you need is already part of the main package.
We have been using Big Commerce for over 7 years now and love the functionality of it compared to other platforms. The online technical support is great too and we use this very often!
BigCommerce has been good to work with. The e-commerce store is easy to manage.

Volusion is our winner for ease of use

Design

Powerful features are great, but we all know first impressions count. So, do Volusion and BigCommerce templates actually look any good? See for yourself. We outline each platforms design options, plus showcase a few real life examples.

How good are Volusion's themes?

Rated 4/5 for Design

Volusion is an excellent choice for users with limited design abilities that want to create a professional site. The site builder utilizes drag-and-drop content blocks (for reviews, images, testimonials, etc.), an editor for tweaking page elements, and also offers a variety of out-of-the-box features like search functionality.

On the downside, Volusion only offers forty-five themes, which is lower than some competitors. Only eleven themes are free. The remaining paid options each cost $180. Users should take advantage of the free trial to see if the templates and website builder are a fit for their store. It’s also worth reiterating that all customers have access to design specialists if they want to make changes or tweaks that require coding knowledge.

Volusion Examples

  • Fitness Finders
    Fitness Finders
Item 1 of 3

How good are BigCommerce's themes?

Rated 4/5 for Design

BigCommerce offers a robust default design along with dozens of free and paid themes in the theme store. The themes on offer are well-optimized and cater to a range of ecommerce sectors and site preferences, including for both large and small catalogs.

Crucially, BigCommerce offers an intuitive storefront editor for managing your store’s frontend design, and you can tweak most aspects of the default theme. It’s possible to make limited CSS and HTML changes. Developers that want to build a theme from scratch can take advantage of the BigCommerce framework.

One drawback is paid themes can be quite pricey, running into several hundred dollars for the paid options. Nonetheless, you have a range of free themes to take advantage of.

BigCommerce Examples

  • Avery Dennison
    Avery Dennison
Item 1 of 3

It's a draw!

How much do they cost?

Everyone’s favourite topic - pricing. Let's dive in to see if Volusion or BigCommerce offers better value for money.

How much does Volusion cost?

Rated 4/5 for Pricing

Volusion is fairly competitive on the pricing front. Even on the basic plan, users have access to a broad array of features, including checkout, inventory management, access to templates, and so on.

There are a few things to watch out for, however.

First, some features that might be considered essential, like ratings and reviews, third-party payment gateway integrations, and omnichannel store management, are only available on higher-tier plans.

Second, there are some hidden costs involved. All store-owners must purchase an SSL certificate, for example, and customer support is only available via the web on the entry-level plan.

How much does BigCommerce cost?

Rated 4.5/5 for Pricing

BigCommerce has three pricing options: £$29.95/month, $79.95/month, and $249.95/month. There is also an enterprise edition that includes unlimited API calls, price lists, and ShipperHQ (a leading rules engine for working out shipping prices). You can save a little on the monthly fee by opting to pay annually. There are no up-front fees for getting started, and 24/7 support is included at all price-points. There is also a two-week free trial to sample the platform before jumping in.

Features are generally uniform over most of the paid plans, although the middle “Plus” plan includes some features you may need which aren’t included in the “Standard” plan, such as the “cart saver” for remembering abandoned carts. Paid templates usually average around $200.

BigCommerce is our winner for cost

Help and Support

If things go wrong (and they often do) you need to know someone’s there to help get you back on track. So, how does Volusion's and BigCommerce's support measure up?

How good is Volusion support?

Rated 4.5/5 for Help and Support

Volusion excels in customer support. A 24/7 service is available and provides access to technical, design, and marketing specialists. As web chat is only available on the beginner plan, you will need to upgrade to the next package for phone support. More extensive support packages, such as “homepage optimization” or Google Analytics training, are available for an extra cost.

How good is BigCommerce support?

Rated 5/5 for Help and Support

BigCommerce routinely ranks as one of the best ecommerce platforms for customer support. Seek out any review site online and you will find glowing praise for the level of customer service.

24/7 live agent support is provided on all plans. API and priority support is offered for the enterprise plan.

BigCommerce is our winner for support

The Bottom Line

The final say. Let's wrap up our thoughts on each platform.

Volusion: Our Verdict

Volusion has a great package of features, competitive pricing, and outstanding customer support. Retailers that require access to a team of technical, design, and marketing specialists should consider Volusion. Anybody without coding skills looking for a way to build and manage a store will feel at home with Volusion’s easy-to-use and intuitive dashboard.

The platform isn’t perfect, however. There are some hidden costs, like the requirement to buy or transfer an SSL certificate. Many features that might be considered essential, like omnichannel store management, coupon creation, and reviews and ratings functionality on product pages, are not included in the basic plan. Furthermore, third-party payment gateways are only available on the “Business” or “Prime” package.

Retailers should carefully check the features on offer to make sure they’ll have what they need with the plan they can afford.

In short, Volusion is an excellent platform for the right retailers. If you’re a small or medium-sized business looking for a platform that can scale as you grow, take advantage of the 14-day free trial to see if it’s a fit.

BigCommerce: Our Verdict

BigCommerce is an excellent choice for small and medium-sized retailers that need an easy-to-use platform that is ready to scale. Superb management functionality, covering product listings, orders, and reporting, combines with an intuitive and easy-to-use dashboard. This streamlines the process of carrying out routine day-to-day ecommerce tasks.

Users also get a lot of bang for their buck. All plans allow for unlimited products and unlimited customer entries in your CRM. Furthermore, BigCommerce retailers can take advantage of a library of templates and add-ons (for Facebook, MailChimp, Quickbooks, etc.). 24/7 customer service is provided on all plans. On the downside, themes can be expensive, often reaching several hundred dollars. Equally, if you are eager to make extensive design changes to your frontend, BigCommerce might not be for you. That said, the development framework is an option for advanced developers.

Oh, and there’s a 15-day trial. So you can dip your toes in the water before diving in.

Overall, we couldn't pick a clear winner as Volusion and BigCommercescored similarly.

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