Looking for ecommerce software? Here's how Jumpseller and BigCommerce stack up.
Daniel Adams and Matthew Taylor
Last updated 2o July 2020
3.9 Stackupp rating
$ 21.00 / month
Best forJumpseller is an ideal solution for small and medium-sized retailers that want access to global markets.
4.4 Stackupp rating
$ 29.95 / month
Best forSmall to medium retailers looking for a hosted and easy-to-use platform at a reasonable price-point.
Can't decide between Jumpseller and BigCommerce?
Find the best platform for you with our side by side comparison of Jumpseller and BigCommerce. See how each platform stacks up across ease of use, design, support and value for money.
Let the comparison begin. Don't worry, we'll guide you.
Jumpseller offers a unique value proposition. It is a beginner-friendly ecommerce platform and site-builder designed for global trade.
Most solutions aimed at small businesses without an in-house development team cater to one market in one language. Retailers that want to make their store available in multiple languages, and offer country-specific payment gateways and shipping options, usually have to opt for a larger solution that requires coding skills to manage.
Not so with Jumpseller. From the get-go, it’s possible to offer products in multiple languages and integrate with an array of global payment options and shipping/fulfilment providers.
What’s more, Jumpseller provides excellent customer support, an easy-to-use site builder, and unlimited products.
Use if you want to cater to a global marketplace (or multiple countries) without the hassle of running an enterprise-level solution. Jumpseller provides out-of-the-box functionality for multiple languages and integrates with a range of payment processors.
BigCommerce is a popular ecommerce platform with a number of solutions for small and medium-sized retailers. Custom enterprise plans are also available.
BigCommerce appeals particularly to users with limited development skills because of its usability out-of-the-box. That said, those wishing to make more complex backend changes can do so.
Smaller retailers experiencing growth are also drawn to BigCommerce because of its scalability features. The BigCommerce feature-set has everything you would expect, including responsive website templates, shopping cart, and payment integrations, single-page checkout, analytics, and more.
Retailers looking for a fully-hosted solution at a reasonable price point will find BigCommerce appealing. Customer service ratings are consistently high, and BigCommerce customers can take advantage of an active, helpful community of fellow users.
Use if you are a small to medium-sized retailer with limited development skills (or budget) and expecting your store to grow.
Our first comparison criteria, ease of use. Why? Because it’s the most important.
Think about it. You don’t want to invest a lot of your precious time setting up an online store and tweaking the design only to find out that it’s a pain in the butt to manage day to day.
We take a look at how simple the Jumpseller and BigCommerce platforms are to run.
Overall, Jumpseller is very easy to use. Users manage their store through a straightforward central dashboard, with access to product listings, shipping/fulfilment options, and site design.
Importantly, it’s also possible to add new languages to your store with only a few clicks, setting translation strings for product pages and modifying fulfilment options for specific countries.
“Their platform is super nice, tidy and fast. Is a breeze to work with. If you have any doubt or question or problem their only contact is by mail only, but they answer you in a matter of minutes, I repeat, in a matter of minutes."
“Jumpseller is a good option to create a web business quickly. I would recommend it for those companies that do not have a big budget to create a more personalized website.”
“We have had a good experience with Jumpseller. Really self managed and good support. Good integration with financial services like payment method and shipping services. I think its good option for beginners.”
BigCommerce is very easy to use. After signing up, you’ll be guided through the process of setting up your store.
You can access essential features from the central BigCommerce dashboard, including product listings, customer information, analytics, app integrations, and more. Once your store is ready to go, day-to-day tasks of managing orders and content can be handled easily through the main interface. Adding new products and running reports are straightforward tasks.
One reason that BigCommerce doesn’t score a straight 10 out of 10 is because designing extra functionality beyond what’s offered directly can be tricky.
I've been on BigCommerce since 2010 and it's terrific. Support is great, and they're always improving the platform and coming out with new features. The app directory is robust but almost everything you need is already part of the main package.
We have been using Big Commerce for over 7 years now and love the functionality of it compared to other platforms. The online technical support is great too and we use this very often!
BigCommerce has been good to work with. The e-commerce store is easy to manage.
Powerful features are great, but we all know first impressions count. So, do Jumpseller and BigCommerce templates actually look any good? See for yourself. We outline each platforms design options, plus showcase a few real life examples.
While the site-builder is very easy to use, and offers straightforward customization options, it is somewhat limited in terms of functionality. For retailers that don’t want to exercise a high degree of design freedom, this won’t be a problem. But for users without coding experience, that are eager to make extensive modifications to the base themes, the lack of features will likely be an issue.
The silver lining, however, is that Jumpseller makes it easy for users to make changes to theme files via a simple editor. “Jumpdesign” is a service that connects users with developers to make these types of custom changes.
Finally, Jumpseller could do more in the templates department. Only around twenty templates are offered, far less than the likes of Shopify or BigCommerce.
BigCommerce offers a robust default design along with dozens of free and paid themes in the theme store. The themes on offer are well-optimized and cater to a range of ecommerce sectors and site preferences, including for both large and small catalogs.
Crucially, BigCommerce offers an intuitive storefront editor for managing your store’s frontend design, and you can tweak most aspects of the default theme. It’s possible to make limited CSS and HTML changes. Developers that want to build a theme from scratch can take advantage of the BigCommerce framework.
One drawback is paid themes can be quite pricey, running into several hundred dollars for the paid options. Nonetheless, you have a range of free themes to take advantage of.
Everyone’s favourite topic - pricing. Let's dive in to see if Jumpseller or BigCommerce offers better value for money.
While Jumpseller is very well-priced, only the “Pro” or “Premium” options will be viable for the majority of retailers. Both of these packages include customer accounts, promotion codes, and abandoned cart recovery. If you don’t need these features, then the “Plus” plan will be suitable. You’ll have access to a core set of features, including multichannel sales (Facebook, Instagram, and Google Shopping) and unlimited products.
Larger retailers will almost certainly need the “Premium” option, which allows them to set up staff accounts, utilise multiple domains (for different languages), and access priority support.
Jumpseller doesn’t charge any additional payment fees. You’ll just need to pay the charges for the individual payment gateways. Third-party apps may require you to open a paid account.
BigCommerce has three pricing options: £$29.95/month, $79.95/month, and $249.95/month. There is also an enterprise edition that includes unlimited API calls, price lists, and ShipperHQ (a leading rules engine for working out shipping prices). You can save a little on the monthly fee by opting to pay annually. There are no up-front fees for getting started, and 24/7 support is included at all price-points. There is also a two-week free trial to sample the platform before jumping in.
Features are generally uniform over most of the paid plans, although the middle “Plus” plan includes some features you may need which aren’t included in the “Standard” plan, such as the “cart saver” for remembering abandoned carts. Paid templates usually average around $200.
If things go wrong (and they often do) you need to know someone’s there to help get you back on track. So, how does Jumpseller's and BigCommerce's support measure up?
Jumpseller customer support is a slightly mixed bag. While reports are usually outstanding, often citing response times of a few minutes, help is only offered through email, which may be a problem for some users.
High-priority support, which allows users to schedule a telephone call, is only available through the top-tier premium plan.
BigCommerce routinely ranks as one of the best ecommerce platforms for customer support. Seek out any review site online and you will find glowing praise for the level of customer service.
24/7 live agent support is provided on all plans. API and priority support is offered for the enterprise plan.
The final say. Let's wrap up our thoughts on each platform.
Jumpseller offers a solid selection of core features in conjunction with one clear selling-point: support for multiple languages, payment gateways, and fulfillment options. It is an ideal solution for smaller retailers (without a big development budget) that want to cater to a global audience. Other ecommerce platforms simply don’t offer the same level of functionality in a way that’s accessible to people with limited coding experience.
With Jumpseller, you’ll also have access to speedy support, multichannel sales options, and an intuitive, easy-to-use site editor. You can create an unlimited amount of product listings.
However, retailers that need a more nuanced set of features, along with greater design freedom, might run into trouble. Certain features, like POS (point of sale), gift cards, and advanced analytics, aren’t included in any plans.
If you think Jumpseller might be a fit, take advantage of the free trial.
BigCommerce is an excellent choice for small and medium-sized retailers that need an easy-to-use platform that is ready to scale. Superb management functionality, covering product listings, orders, and reporting, combines with an intuitive and easy-to-use dashboard. This streamlines the process of carrying out routine day-to-day ecommerce tasks.
Users also get a lot of bang for their buck. All plans allow for unlimited products and unlimited customer entries in your CRM. Furthermore, BigCommerce retailers can take advantage of a library of templates and add-ons (for Facebook, MailChimp, Quickbooks, etc.). 24/7 customer service is provided on all plans. On the downside, themes can be expensive, often reaching several hundred dollars. Equally, if you are eager to make extensive design changes to your frontend, BigCommerce might not be for you. That said, the development framework is an option for advanced developers.
Oh, and there’s a 15-day trial. So you can dip your toes in the water before diving in.
Overall, we found BigCommerce to be the better ecommerce platform.
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