Jumpseller vs. eBay

Looking for ecommerce software? Here's how Jumpseller and eBay stack up.

Daniel Adams
Mark Hammersley

Daniel Adams and Mark Hammersley

Last updated 2o July 2020


Jumpseller

3.9  Stackupp rating


Pricing from

$ 21.00 / month

Free Plan?

Trial


Best for

Jumpseller is an ideal solution for small and medium-sized retailers that want access to global markets.

eBay

3.5  Stackupp rating


Pricing from

N/A

Free Plan?

Yes


Best for

retailers that intend to sell mainly through eBay or want to expand their existing market.

Jumpseller or eBay: Which is best?

Can't decide between Jumpseller and eBay?

Find the best platform for you with our side by side comparison of Jumpseller and eBay. See how each platform stacks up across ease of use, design, support and value for money.

Let the comparison begin. Don't worry, we'll guide you.

Is Jumpseller right for you?

Jumpseller offers a unique value proposition. It is a beginner-friendly ecommerce platform and site-builder designed for global trade.

Most solutions aimed at small businesses without an in-house development team cater to one market in one language. Retailers that want to make their store available in multiple languages, and offer country-specific payment gateways and shipping options, usually have to opt for a larger solution that requires coding skills to manage.

Not so with Jumpseller. From the get-go, it’s possible to offer products in multiple languages and integrate with an array of global payment options and shipping/fulfilment providers.

What’s more, Jumpseller provides excellent customer support, an easy-to-use site builder, and unlimited products.

Advantages

  • Support for multiple languages.
  • Integrations with payment gateways, shipping companies, and fulfillment solutions worldwide.
  • Intuitive, easy-to-use management dashboard and site-builder.

Drawbacks

  • Limited number of templates and apps.
  • Absence of more advanced features like gift cards and related products.
  • Phone support only available on the premium plan.

Use if you want to cater to a global marketplace (or multiple countries) without the hassle of running an enterprise-level solution. Jumpseller provides out-of-the-box functionality for multiple languages and integrates with a range of payment processors.

Is eBay right for you?

As an ecommerce retailer, you’ve likely already heard of eBay. Most people know it as the web’s leading auction site. But eBay also offers a suite of tools for businesses. Retailers can use the eBay ecommerce platform either as their sole store or in conjunction with their self-hosted website.

Tools for businesses include the “Selling Manager”, of which there is both a free and a paid version; “File Manager”, for high-volume sellers; “eBay shops”, which enable you to build your own dedicated storefront; and a large library of integrations and third-party tools.

Consider using eBay if you want to leverage the marketplace’s existing audience, or if you’re looking for a straightforward solution that doesn’t come with the hassle of building a store from scratch.

Advantages

  • Access to eBay’s existing marketplace.
  • Simple and easy to use.
  • The platform itself is inexpensive.

Drawbacks

  • Limited design options.
  • Comparatively high listing fees.
  • Difficult to promote your store outside of eBay.

you want to take advantage of eBay’s large marketplace, want to grow your sales by establishing a presence on eBay in conjunction with your existing ecommerce store.

Ease of Use

Our first comparison criteria, ease of use. Why? Because it’s the most important.

Think about it. You don’t want to invest a lot of your precious time setting up an online store and tweaking the design only to find out that it’s a pain in the butt to manage day to day.

We take a look at how simple the Jumpseller and eBay platforms are to run.

How easy is Jumpseller to use?

Rated 4/5 for Ease of Use

Overall, Jumpseller is very easy to use. Users manage their store through a straightforward central dashboard, with access to product listings, shipping/fulfilment options, and site design.

Importantly, it’s also possible to add new languages to your store with only a few clicks, setting translation strings for product pages and modifying fulfilment options for specific countries.

What Jumpseller customers are saying...

“Their platform is super nice, tidy and fast. Is a breeze to work with. If you have any doubt or question or problem their only contact is by mail only, but they answer you in a matter of minutes, I repeat, in a matter of minutes."
“Jumpseller is a good option to create a web business quickly. I would recommend it for those companies that do not have a big budget to create a more personalized website.”
“We have had a good experience with Jumpseller. Really self managed and good support. Good integration with financial services like payment method and shipping services. I think its good option for beginners.”

How easy is eBay to use?

Rated 4.5/5 for Ease of Use

eBay is very easy to use. Sellers without any technical knowledge or limited experience navigating an ecommerce dashboard will find it particularly appealing.

The business tools, like Selling Manager Pro and File Exchange, are intuitive and straightforward and come with extensive documentation. If you’re comfortable with the normal eBay dashboard, then you won’t have a problem adapting to the more advanced features.

What eBay customers are saying...

"It was through eBay that we were able to realise the potential we had."
"It was so incredible getting my first sale within 24 hours. We were literally jumping with joy."
“Selling Manager Pro suits me fine with only around 130 items per month going out.”

eBay is our winner for ease of use

Design

Powerful features are great, but we all know first impressions count. So, do Jumpseller and eBay templates actually look any good? See for yourself. We outline each platforms design options, plus showcase a few real life examples.

How good are Jumpseller's themes?

Rated 4/5 for Design

While the site-builder is very easy to use, and offers straightforward customization options, it is somewhat limited in terms of functionality. For retailers that don’t want to exercise a high degree of design freedom, this won’t be a problem. But for users without coding experience, that are eager to make extensive modifications to the base themes, the lack of features will likely be an issue.

The silver lining, however, is that Jumpseller makes it easy for users to make changes to theme files via a simple editor. “Jumpdesign” is a service that connects users with developers to make these types of custom changes.

Finally, Jumpseller could do more in the templates department. Only around twenty templates are offered, far less than the likes of Shopify or BigCommerce.

Jumpseller Examples

  • Karcher Chile
    Karcher Chile
Item 1 of 3

How good are eBay's themes?

Rated 2.5/5 for Design

eBay doesn’t offer much in the way of design flexibility. Shops and listings follow a standard template. In terms of the storefront, users can modify the logo, banner image, and description. It’s also possible to alter the navigation section on the left side of the store by creating various categories and subcategories.

In regards to the listings, sellers have control over the title, variation options (colour, size, model, etc.), and initial description.

The central overview area can also be used to add further product information and extra pictures.

If you’re looking for a high level of design freedom, then it’s probably fair to say that eBay isn’t the solution for you. If, on the other hand, you’re happy to work within the constraints of eBay’s storefront, then there won’t be any issues.

eBay Examples

  • Fishwest
    Fishwest
Item 1 of 3

Jumpseller is our winner for design

How much do they cost?

Everyone’s favourite topic - pricing. Let's dive in to see if Jumpseller or eBay offers better value for money.

How much does Jumpseller cost?

Rated 3.5/5 for Pricing

While Jumpseller is very well-priced, only the “Pro” or “Premium” options will be viable for the majority of retailers. Both of these packages include customer accounts, promotion codes, and abandoned cart recovery. If you don’t need these features, then the “Plus” plan will be suitable. You’ll have access to a core set of features, including multichannel sales (Facebook, Instagram, and Google Shopping) and unlimited products.

Larger retailers will almost certainly need the “Premium” option, which allows them to set up staff accounts, utilise multiple domains (for different languages), and access priority support.

Jumpseller doesn’t charge any additional payment fees. You’ll just need to pay the charges for the individual payment gateways. Third-party apps may require you to open a paid account.

How much does eBay cost?

Rated 3.5/5 for Pricing

Depending on the specifics of your situation, including your volume of sales, the size of your existing market, and your return-on-investment from advertising, eBay may fall at either end of the spectrum when it comes to value from money, from absolutely excellent to jaw-droppingly terrible.

The business tools themselves aren’t particularly expensive - Selling Manager Pro will set you back by $15.99/month and a “Premium Store”, which allows for 1000 free fixed-price listings per month, will cost you $59.95/month. Compared to most ecommerce platforms, those fees are very good.

The main costs, however, lie in the “final value fee”. Whenever you make a sale, eBay will take around 10% of the sale amount (which includes the payment processing fee).

For smaller businesses, the total fee amount per month will likely be lower than what you would pay if you opted for your own store with a platform like Shopify or BigCommerce. For high-volume retailers catering to a market outside of eBay, however, final value fees will likely represent significant and unnecessary losses.

It's a draw!

Help and Support

If things go wrong (and they often do) you need to know someone’s there to help get you back on track. So, how does Jumpseller's and eBay's support measure up?

How good is Jumpseller support?

Rated 4/5 for Help and Support

Jumpseller customer support is a slightly mixed bag. While reports are usually outstanding, often citing response times of a few minutes, help is only offered through email, which may be a problem for some users.

High-priority support, which allows users to schedule a telephone call, is only available through the top-tier premium plan.

How good is eBay support?

Rated 3.5/5 for Help and Support

eBay’s help and support package varies depending on which type of plan you purchase. Higher-level subscription options come with “eBay Concierge”, in which users have access to additional support options compared to the basic package. Basic customer support is mainly provided through email and live chat.

“Concierge” includes lower wait times, access to highly-trained members of the support team, and sales and marketing training. You’ll also receive extra assistance with negative reviews and listings that don’t meet eBay criteria.

Generally speaking, we’ve found eBay response times and the quality of customer support to be very good. Sellers also have access to extensive documentation and training materials.

Jumpseller is our winner for support

The Bottom Line

The final say. Let's wrap up our thoughts on each platform.

Jumpseller: Our Verdict

Jumpseller offers a solid selection of core features in conjunction with one clear selling-point: support for multiple languages, payment gateways, and fulfillment options. It is an ideal solution for smaller retailers (without a big development budget) that want to cater to a global audience. Other ecommerce platforms simply don’t offer the same level of functionality in a way that’s accessible to people with limited coding experience.

With Jumpseller, you’ll also have access to speedy support, multichannel sales options, and an intuitive, easy-to-use site editor. You can create an unlimited amount of product listings.

However, retailers that need a more nuanced set of features, along with greater design freedom, might run into trouble. Certain features, like POS (point of sale), gift cards, and advanced analytics, aren’t included in any plans.

If you think Jumpseller might be a fit, take advantage of the free trial.

eBay: Our Verdict

Consider using eBay as your primary ecommerce platform if you want access to the marketplace’s large customer base or if you’re looking for a streamlined, easy-to-use solution that doesn’t come with many of the hassles of running your own independent store. It has a wide selection of seller tools, solid customer support, and won’t break the bank.

Many well-known brands, like Adidas and Dell, also run eBay shops alongside their main websites to reach new customers.

If, however, you want full control of your store and plan to market directly to customers, then you will likely need a more advanced solution like Shopify, WooCommerce or BigCommerce.

Overall, we found Jumpseller to be the better ecommerce platform.

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