BigCommerce Review

BigCommerce is a leading ecommerce platform, with a growing number of loyal users among the retail community. Does it live up to the hype?

Matthew Taylor

Matthew Taylor

Last updated 10o July 2020


BigCommerce

4.4  Stackupp rating


Pricing from

$ 29.95 / month

Free Plan?

Trial


Best for

Small to medium retailers looking for a hosted and easy-to-use platform at a reasonable price-point.

BigCommerce is a popular ecommerce platform with a number of solutions for small and medium-sized retailers. Custom enterprise plans are also available.

BigCommerce appeals particularly to users with limited development skills because of its usability out-of-the-box. That said, those wishing to make more complex backend changes can do so.

Smaller retailers experiencing growth are also drawn to BigCommerce because of its scalability features. The BigCommerce feature-set has everything you would expect, including responsive website templates, shopping cart, and payment integrations, single-page checkout, analytics, and more.

Retailers looking for a fully-hosted solution at a reasonable price point will find BigCommerce appealing. Customer service ratings are consistently high, and BigCommerce customers can take advantage of an active, helpful community of fellow users.

Is BigCommerce right for you?

Use if you are a small to medium-sized retailer with limited development skills (or budget) and expecting your store to grow.

Advantages

  • Easy-to-use from the get-go and fully hosted, which removes the hassle of maintaining servers.
  • A wide selection of features with regular updates and a diverse addon market (with many free options).
  • No transaction fees for use of popular payment gateways.

Drawbacks

  • Some features, like price lists, are only available on the more expensive plans.
  • Can be difficult to make extensive design and backend changes.
  • Themes and add-ons are often quite expensive.

Ease of Use

Rated 4/5 for Ease of Use

BigCommerce is very easy to use. After signing up, you’ll be guided through the process of setting up your store.

You can access essential features from the central BigCommerce dashboard, including product listings, customer information, analytics, app integrations, and more. Once your store is ready to go, day-to-day tasks of managing orders and content can be handled easily through the main interface. Adding new products and running reports are straightforward tasks.

One reason that BigCommerce doesn’t score a straight 10 out of 10 is because designing extra functionality beyond what’s offered directly can be tricky.

What customers are saying...

I've been on BigCommerce since 2010 and it's terrific. Support is great, and they're always improving the platform and coming out with new features. The app directory is robust but almost everything you need is already part of the main package.
We have been using Big Commerce for over 7 years now and love the functionality of it compared to other platforms. The online technical support is great too and we use this very often!
BigCommerce has been good to work with. The e-commerce store is easy to manage.

Design Templates

Rated 4/5 for Design

BigCommerce offers a robust default design along with dozens of free and paid themes in the theme store. The themes on offer are well-optimized and cater to a range of ecommerce sectors and site preferences, including for both large and small catalogs.

Crucially, BigCommerce offers an intuitive storefront editor for managing your store’s frontend design, and you can tweak most aspects of the default theme. It’s possible to make limited CSS and HTML changes. Developers that want to build a theme from scratch can take advantage of the BigCommerce framework.

One drawback is paid themes can be quite pricey, running into several hundred dollars for the paid options. Nonetheless, you have a range of free themes to take advantage of.

BigCommerce Examples

  • Avery Dennison
    Avery Dennison
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How much does BigCommerce cost?

Rated 4.5/5 for Pricing

BigCommerce has three pricing options: £$29.95/month, $79.95/month, and $249.95/month. There is also an enterprise edition that includes unlimited API calls, price lists, and ShipperHQ (a leading rules engine for working out shipping prices). You can save a little on the monthly fee by opting to pay annually. There are no up-front fees for getting started, and 24/7 support is included at all price-points. There is also a two-week free trial to sample the platform before jumping in.

Features are generally uniform over most of the paid plans, although the middle “Plus” plan includes some features you may need which aren’t included in the “Standard” plan, such as the “cart saver” for remembering abandoned carts. Paid templates usually average around $200.

Help and Support

Rated 5/5 for Help and Support

BigCommerce routinely ranks as one of the best ecommerce platforms for customer support. Seek out any review site online and you will find glowing praise for the level of customer service.

24/7 live agent support is provided on all plans. API and priority support is offered for the enterprise plan.

The Bottom Line

BigCommerce is an excellent choice for small and medium-sized retailers that need an easy-to-use platform that is ready to scale. Superb management functionality, covering product listings, orders, and reporting, combines with an intuitive and easy-to-use dashboard. This streamlines the process of carrying out routine day-to-day ecommerce tasks.

Users also get a lot of bang for their buck. All plans allow for unlimited products and unlimited customer entries in your CRM. Furthermore, BigCommerce retailers can take advantage of a library of templates and add-ons (for Facebook, MailChimp, Quickbooks, etc.). 24/7 customer service is provided on all plans. On the downside, themes can be expensive, often reaching several hundred dollars. Equally, if you are eager to make extensive design changes to your frontend, BigCommerce might not be for you. That said, the development framework is an option for advanced developers.

Oh, and there’s a 15-day trial. So you can dip your toes in the water before diving in.

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