Volusion vs. Storenvy

Looking for ecommerce software? Here's how Volusion and Storenvy stack up.

Matthew Taylor
Mark Hammersley

Matthew Taylor and Mark Hammersley

Last updated 2o July 2020


Volusion

4.4  Stackupp rating


Pricing from

$ 29.00 / month

Free Plan?

Trial


Best for

Small businesses expecting to scale that are looking for a feature-rich platform.

Storenvy

3.6  Stackupp rating


Pricing from

$ 14.99 / month

Free Plan?

Yes


Best for

smaller, independent retailers that want access to an active marketplace along with the freedom to design their own store.

Volusion or Storenvy: Which is best?

Can't decide between Volusion and Storenvy?

Find the best platform for you with our side by side comparison of Volusion and Storenvy. See how each platform stacks up across ease of use, design, support and value for money.

Let the comparison begin. Don't worry, we'll guide you.

Is Volusion right for you?

Volusion is a fully-hosted ecommerce platform with a loyal user-base and a wide selection of features. While the platform is suitable for businesses of all sizes, the intuitive user interface, high-quality customer support, and extensive feature-set make it an attractive choice for small and medium-sized retailers that are looking to scale.

Four pricing plans are available, beginning at $29/month and running all the way up to a custom option with VIP support. It is important for retailers to ensure that all the features they need are included with the package they select, as some features aren’t offered in lower-tier plans, like integration with third-party payment gateways and reviews and ratings functionality.

Advantages

  • Easy to get up and running with a good selection of templates.
  • An extensive set of features which make Volusion ideal for fast-growing stores.
  • 24/7 customer support with access to design and marketing specialists.

Drawbacks

  • Features that some retailers may consider essential are not included at lower price-points.
  • Themes can be pricey, usually costing $180 for paid options.
  • There are some hidden costs.

Use Volusion if you’re starting out or if you’re looking to scale and need access to a comprehensive set of ecommerce features. Larger stores that prefer to use a fully-hosted solution and wish to make a switch will also find a lot to like in Volusion.

Is Storenvy right for you?

Storenvy describes itself as a “social marketplace”. Shoppers can like listings, add items to “collections”, and message sellers directly. As an option for online retailers, Storenvy sits between marketplace-only platforms like eBay and self-managed solutions like Shopify and Magento.

One of the great things about Storenvy is that it allows users to build their own fully-customized store, with an array of more advanced features, that can be hosted on a unique domain. This is in conjunction with listings on the main marketplace.

Pricing is also very reasonable, with a forever-free plan and relatively low monthly costs for premium packages.

Advantages

  • Access to a large social marketplace.
  • A fully independent store.
  • Very cost-effective.

Drawbacks

  • High fees for items listed on the marketplace.
  • Limited functionality when compared to advanced solutions like Shopify and Magento.
  • Marketplace isn’t as large as alternatives like Etsy and eBay.

you’re a small or medium independent retailer (less than 5000 listings) looking for an easy-to-use solution that will provide access to an established marketplace.

Ease of Use

Our first comparison criteria, ease of use. Why? Because it’s the most important.

Think about it. You don’t want to invest a lot of your precious time setting up an online store and tweaking the design only to find out that it’s a pain in the butt to manage day to day.

We take a look at how simple the Volusion and Storenvy platforms are to run.

How easy is Volusion to use?

Rated 5/5 for Ease of Use

Volusion is incredibly intuitive and easy to use. Users have access to a store builder, making it possible to design storefronts without any coding knowledge. Adding product listings, managing inventory and shipping, and setting up payment gateways, are all straightforward processes. What’s more, store-owners have 24/7 access to a variety of specialists.

What Volusion customers are saying...

“Always an awesome experience!”
“The online "chat" techs have been absolutely great. Solved my problems and are going to help me with a special "tweak" that I need done on my site. Should be ready to publish shortly.”
“Tech support is top of the list for all V2 owners. They are there for you to help you out for better ecommerce service.”

How easy is Storenvy to use?

Rated 4/5 for Ease of Use

Storenvy is one of the easiest-to-use solutions we’ve reviewed. People with little design and technical experience will find it particularly appealing. It’s a browser-based solution and a central dashboard provides access to various areas for managing store operations, including orders, marketing, marketplace listings, storefront design, and so on. The website builder - which allows for limited CSS and HTML changes - is also very intuitive.

The initial set-up can be a little complicated, but overall we found that managing day-to-day tasks was straightforward.

What Storenvy customers are saying...

"Storenvy is super customizable and I really appreciate that. Etsy is bigger and a bit more well known, though."
"I've been on Storenvy for awhile now and it's pretty simple."
"I like Storenvy! It's free to make a store and list stuff, but they take a processing fee."

Volusion is our winner for ease of use

Design

Powerful features are great, but we all know first impressions count. So, do Volusion and Storenvy templates actually look any good? See for yourself. We outline each platforms design options, plus showcase a few real life examples.

How good are Volusion's themes?

Rated 4/5 for Design

Volusion is an excellent choice for users with limited design abilities that want to create a professional site. The site builder utilizes drag-and-drop content blocks (for reviews, images, testimonials, etc.), an editor for tweaking page elements, and also offers a variety of out-of-the-box features like search functionality.

On the downside, Volusion only offers forty-five themes, which is lower than some competitors. Only eleven themes are free. The remaining paid options each cost $180. Users should take advantage of the free trial to see if the templates and website builder are a fit for their store. It’s also worth reiterating that all customers have access to design specialists if they want to make changes or tweaks that require coding knowledge.

Volusion Examples

  • Fitness Finders
    Fitness Finders
Item 1 of 3

How good are Storenvy's themes?

Rated 3.5/5 for Design

Storenvy has a website builder along with an HTML and CSS editor. Users with coding experience can make virtually any changes they want. Non-technical users, on the other hand, have more limited control over their storefront. Using only the site-builder, it’s possible to change colors, text, banners, background images, and certain parts of the layout. Retailers have access to a range of themes, some of which have an extra charge (usually around thirty dollars). It’s also possible to purchase a custom domain name for your store.

While the design features aren’t out of this world, they’re very easy to use and among the best we’ve seen for an independent store that’s coupled with a third-party marketplace.

Storenvy Examples

  • Ohlala-harajuku
    Ohlala-harajuku
Item 1 of 3

Volusion is our winner for design

How much do they cost?

Everyone’s favourite topic - pricing. Let's dive in to see if Volusion or Storenvy offers better value for money.

How much does Volusion cost?

Rated 4/5 for Pricing

Volusion is fairly competitive on the pricing front. Even on the basic plan, users have access to a broad array of features, including checkout, inventory management, access to templates, and so on.

There are a few things to watch out for, however.

First, some features that might be considered essential, like ratings and reviews, third-party payment gateway integrations, and omnichannel store management, are only available on higher-tier plans.

Second, there are some hidden costs involved. All store-owners must purchase an SSL certificate, for example, and customer support is only available via the web on the entry-level plan.

How much does Storenvy cost?

Rated 4/5 for Pricing

Storenvy provides very good value for money, especially when compared to other ecommerce platforms, which can run up to hundreds of dollars.

There are three plans available. “Hobbyist” is free and allows for up to 1000 listings. “Plus” is $14.99/month and has additional features like discounts. “Pro” is $29.99/month and includes automation tools.

Payments are handled via either Stripe or Paypal, and associated fees apply. There are no additional fees for products sold through your store. If an item is sold via a listing on the marketplace, you will be charged 15% of the final sale price (which includes shipping).

Retailers can also opt in to the “Managed Marketing” scheme. If you decide to do this, Storenvy will advertise products on your behalf on sites like Facebook and Google, taking 25% of each sale.

It's a draw!

Help and Support

If things go wrong (and they often do) you need to know someone’s there to help get you back on track. So, how does Volusion's and Storenvy's support measure up?

How good is Volusion support?

Rated 4.5/5 for Help and Support

Volusion excels in customer support. A 24/7 service is available and provides access to technical, design, and marketing specialists. As web chat is only available on the beginner plan, you will need to upgrade to the next package for phone support. More extensive support packages, such as “homepage optimization” or Google Analytics training, are available for an extra cost.

How good is Storenvy support?

Rated 3/5 for Help and Support

Customer service for sellers is a bit of a mixed bag on Storenvy. Technical support is via email or the contact form. There is no phone or live-chat assistance. What’s more, it can take up to twenty-four hours to receive a response. There are no premium support packages on the paid plans.

Reviews online of individuals who have interacted with the support team are mixed, with many citing poor experiences. That said, it’s important to remember that the majority of online reviews are from customers (not fellow sellers) and independent store-owners are often responsible for handling issues, so Storenvy isn’t always to blame.

Retailers also have access to extensive documentation and a Facebook community group.

Volusion is our winner for support

The Bottom Line

The final say. Let's wrap up our thoughts on each platform.

Volusion: Our Verdict

Volusion has a great package of features, competitive pricing, and outstanding customer support. Retailers that require access to a team of technical, design, and marketing specialists should consider Volusion. Anybody without coding skills looking for a way to build and manage a store will feel at home with Volusion’s easy-to-use and intuitive dashboard.

The platform isn’t perfect, however. There are some hidden costs, like the requirement to buy or transfer an SSL certificate. Many features that might be considered essential, like omnichannel store management, coupon creation, and reviews and ratings functionality on product pages, are not included in the basic plan. Furthermore, third-party payment gateways are only available on the “Business” or “Prime” package.

Retailers should carefully check the features on offer to make sure they’ll have what they need with the plan they can afford.

In short, Volusion is an excellent platform for the right retailers. If you’re a small or medium-sized business looking for a platform that can scale as you grow, take advantage of the 14-day free trial to see if it’s a fit.

Storenvy: Our Verdict

We think that Storenvy is one of the best solutions available to small independent sellers. It combines all the benefits of a fully independent store with access to an active marketplace. What’s more, additional services like “Managed Marketing” (Storenvy will market your products through third-party sites like Facebook) can be immensely useful to retailers without much advertising experience. It also has an excellent free plan and a fair, transparent pricing structure.

Larger retailers will find it insufficient for their needs and a more feature-rich platform like Shopify, BigCommerce, Magento, etc. will be preferable. That said, there are still opportunities for these retailers to take advantage of the marketplace.

Overall, we found Volusion to be the better ecommerce platform.

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