Volusion Review

A full review of the Volusion ecommerce platform.

Matthew Taylor

Matthew Taylor

Last updated 2o July 2020


Volusion

4.4  Stackupp rating


Pricing from

$ 29.00 / month

Free Plan?

Trial


Best for

Small businesses expecting to scale that are looking for a feature-rich platform.

Volusion is a fully-hosted ecommerce platform with a loyal user-base and a wide selection of features. While the platform is suitable for businesses of all sizes, the intuitive user interface, high-quality customer support, and extensive feature-set make it an attractive choice for small and medium-sized retailers that are looking to scale.

Four pricing plans are available, beginning at $29/month and running all the way up to a custom option with VIP support. It is important for retailers to ensure that all the features they need are included with the package they select, as some features aren’t offered in lower-tier plans, like integration with third-party payment gateways and reviews and ratings functionality.

Is Volusion right for you?

Use Volusion if you’re starting out or if you’re looking to scale and need access to a comprehensive set of ecommerce features. Larger stores that prefer to use a fully-hosted solution and wish to make a switch will also find a lot to like in Volusion.

Advantages

  • Easy to get up and running with a good selection of templates.
  • An extensive set of features which make Volusion ideal for fast-growing stores.
  • 24/7 customer support with access to design and marketing specialists.

Drawbacks

  • Features that some retailers may consider essential are not included at lower price-points.
  • Themes can be pricey, usually costing $180 for paid options.
  • There are some hidden costs.

Ease of Use

Rated 5/5 for Ease of Use

Volusion is incredibly intuitive and easy to use. Users have access to a store builder, making it possible to design storefronts without any coding knowledge. Adding product listings, managing inventory and shipping, and setting up payment gateways, are all straightforward processes. What’s more, store-owners have 24/7 access to a variety of specialists.

What customers are saying...

“Always an awesome experience!”
“The online "chat" techs have been absolutely great. Solved my problems and are going to help me with a special "tweak" that I need done on my site. Should be ready to publish shortly.”
“Tech support is top of the list for all V2 owners. They are there for you to help you out for better ecommerce service.”

Design Templates

Rated 4/5 for Design

Volusion is an excellent choice for users with limited design abilities that want to create a professional site. The site builder utilizes drag-and-drop content blocks (for reviews, images, testimonials, etc.), an editor for tweaking page elements, and also offers a variety of out-of-the-box features like search functionality.

On the downside, Volusion only offers forty-five themes, which is lower than some competitors. Only eleven themes are free. The remaining paid options each cost $180. Users should take advantage of the free trial to see if the templates and website builder are a fit for their store. It’s also worth reiterating that all customers have access to design specialists if they want to make changes or tweaks that require coding knowledge.

Volusion Examples

  • Fitness Finders
    Fitness Finders
Item 1 of 3

How much does Volusion cost?

Rated 4/5 for Pricing

Volusion is fairly competitive on the pricing front. Even on the basic plan, users have access to a broad array of features, including checkout, inventory management, access to templates, and so on.

There are a few things to watch out for, however.

First, some features that might be considered essential, like ratings and reviews, third-party payment gateway integrations, and omnichannel store management, are only available on higher-tier plans.

Second, there are some hidden costs involved. All store-owners must purchase an SSL certificate, for example, and customer support is only available via the web on the entry-level plan.

Help and Support

Rated 4.5/5 for Help and Support

Volusion excels in customer support. A 24/7 service is available and provides access to technical, design, and marketing specialists. As web chat is only available on the beginner plan, you will need to upgrade to the next package for phone support. More extensive support packages, such as “homepage optimization” or Google Analytics training, are available for an extra cost.

The Bottom Line

Volusion has a great package of features, competitive pricing, and outstanding customer support. Retailers that require access to a team of technical, design, and marketing specialists should consider Volusion. Anybody without coding skills looking for a way to build and manage a store will feel at home with Volusion’s easy-to-use and intuitive dashboard.

The platform isn’t perfect, however. There are some hidden costs, like the requirement to buy or transfer an SSL certificate. Many features that might be considered essential, like omnichannel store management, coupon creation, and reviews and ratings functionality on product pages, are not included in the basic plan. Furthermore, third-party payment gateways are only available on the “Business” or “Prime” package.

Retailers should carefully check the features on offer to make sure they’ll have what they need with the plan they can afford.

In short, Volusion is an excellent platform for the right retailers. If you’re a small or medium-sized business looking for a platform that can scale as you grow, take advantage of the 14-day free trial to see if it’s a fit.

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