Sellbrite vs. Ecomdash

Sellbrite excels when it comes to ease of use.

It’s a browser-based app with a straightforward interface. The login page contains an array of analytics widgets, and users can access dedicated pages to manage products, orders, channels, and reports from a navbar across the top of the screen.

Time-saving features like one-click marketplace integrations and listing templates are an added bonus.

"The Sellbrite application is extremely user friendly, so easy to navigate and what impressed me the most was the support team behind Sellbrite."

"Easy to use and small learning curve."

"Amazing App! Even better support!"

Ease-of-use is the one area where Ecomdash doesn’t perform well. The interface is outdated and the features aren’t particularly well-organized. While the dashboard follows a typical layout, with a sidebar with links to dedicated areas for managing orders, shipping, analytics and so on, the workflows and organization of input fields do take a little getting used to.

The one upside, however, is that Ecomdash offers extensive support and training materials. So while there is a slight learning curve, users are supported throughout the process.

"The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly."

"Wonderful experience. Would never switch."

"The software takes time to learn and understand. The best part is the support you get from the support team."

Sellbrite has a comprehensive set of features. With a robust package of inventory, reorder, and delivery tools, most retailers will find everything they need to manage stock effectively. Sellbrite also offers several time-saving extras, including one-click installs, listing templates, and selective stock pushing to set which warehouses are used to fulfill orders.

Users also have access to product variation options (size, colour, etc.), negotiated rates for FedEx, UPS, and USPS, order routing and splitting tools, and an API (on the premium plans).

Unfortunately, some features commonly found in other platforms are missing. There’s no mobile app, for example, and retailers can only access a POS through their ecommerce platform. Barcode scanning is also unsupported. Furthermore, the integrations library is somewhat limited, with the exception of the marketplace connectors.

Training, on the whole, is good, with dedicated onboarding assistance. That said, sessions are limited to 30 minutes on the lowest-priced plan and two hours on the premium plan. There are extensive resource guides and webinars for new users.

Finally, the analytics area is fairly standard, with multichannel sales and inventory reports available.

All in all, there’s nothing major to quibble about in regards to Sellbrite’s feature-kit. Our only complaint is that some features many retailers would consider essential are absent. Make sure to check that Sellbrite offers everything you need before you part with your hard-earned cash.

Ecomdash has a broad set of features, with more or less everything you would expect from an inventory management app. Functionality includes SKU mapping, custom order alerts, extensive multichannel tracking, bundled product options, fulfillment tools, and more. Ecomdash also offers a mobile app on Android and Apple, but its functionality is limited to barcode scanning.

New users can take advantage of a myriad of training tools, including a resources library, webinars, and regular demos. Ecomdash also offers a variety of well-priced training packages, covering onboarding support, dropshipping guidance, and dedicated coaches. Support is completely free and the team can be reached via phone, email, and live chat.

So what about analytics? The reporting options are fairly comprehensive. They’re not quite as advanced as what you might find in an enterprise app, but they’re perfectly adequate for small and medium retailers. Along with basic sales and inventory reports, users can also access data about taxes, trends, and the performance of individual listings. Apps are available in the integrations library to supplement the core analytics.

Overall, we were very impressed with the features, level of support, and reporting tools. Ecomdash lacks a little bit of the nuance of enterprise-focused solutions like Skubana, but it’s not far-off. Store-owners and managers will be hard-pressed to find a similar package of features at the price point on offer.

Sellbrite scored reasonably well on the integrations front but is outperformed by some close competitors. We felt that Ecomdash, for example, had a more extensive library.

We also disliked that there aren’t any intermediary integrations which extend the native functionality of Sellbrite in terms of linking up with more third-party marketplaces. You can only sync up with the marketplaces that Sellbrite offers. Sometimes, you even have to pay extra for these integrations, as is the case with the Amazon FBA connector.

Another downside is that Quickbooks and Xero aren’t yet supported, which may be a deal-breaker for some retailers. There’s no Zapier integration, either, so you can’t sync Sellbrite up to unsupported apps in your tech stack.

It’s not all doom and gloom, however. There’s a good assortment of marketplace integrations, including Amazon, eBay, Etsy, Walmart, Google, Sears, and others. In terms of shopping carts, Shopify, BigCommerce, and WooCommerce are all supported. Notably, there’s no Magento integration, but this does make sense considering that Sellbrite isn’t an enterprise solution. Finally, ShipStation is available for handling shipping.

It’s not an outstanding selection but it’s by no means shabby. Take the time to review the integrations library before you subscribe to a paid plan. If it contains everything you need, then you won’t have any issues.

Ecomdash offers an extensive integrations library, with connectors for accounting apps, fulfillment services, shopping carts, and, of course, a variety of third-party marketplaces.

On the accounting front, both Quickbooks and Xero are supported with in-house integrations. Retailers torn between Skubana and Ecomdash should remember that Skubana doesn’t offer in-house accounting connectors.

As many would expect, Ecomdash excels when it comes to support for third-party marketplaces. A huge number of integrations are provided, including for Amazon, eBay, Walmart, Etsy, Google Shopping, Jet, Rakuten, Sears, and others. The integration with SPS Commerce also provides further EDI functionality.

Numerous shipping and fulfillment integrations are also available, with DHL, UPS, and FedEx all covered (among others).

Interestingly, Ecomdash has also built connectors for several drop-shipping providers (such as Hicks and The Wholesale House). These will be useful to retailers that want to offer additional products to their customers.

Finally, a large number of shopping carts are supported, including Shopify, WooCommerce, and Magento. We were pleased to see connectors for some smaller ecommerce platforms and site builders like Sitey and SiteBuilder.com.

All in all, we were very impressed with the integrations library. Small and independent retailers that don’t have much development expertise will find the process of connecting to different marketplaces trouble-free.

On the face of it, Sellbrite is one of the best-priced multichannel solutions for smaller retailers. But after doing a little digging, we found there were a few catches.

We’ll start off by saying that Sellbrite is definitely competitively priced. Plans start at $49/month for less than one hundred orders (which is the lowest entry-level price we’ve seen for this type of software) and run all the way to $399/month for up to 10,000 orders.

Sounds good, right? That is until you take into account the “hidden” costs. Adding the FBA integration to your package will set you back an additional $50. Other apps may also incur extra charges. And all your eBay listings will be branded with a “Powered by Sellbrite” badge on the entry-point plan.

So while the pricing is OK, it’s important to keep the bigger picture in mind.

We liked Ecomdash’s pricing structure and thought that smaller retailers in particular would find it appealing.

Ecomdash uses a custom pricing model that’s based on a store’s volume of sales rather than the number of users or tiered access to different features. Over time, this can result in significant savings. An unlimited number of employees can use the software.

Plans start at $60/month for fewer than one hundred sales. The highest-level plan for stores with between 6,000 and 10,000 sales costs $350/month. Above this amount, users will need a custom plan.

A free trial and annual discounts are available. Onboarding assistance costs $99.

Fewer than 100 orders per month: $60/month. 101 to 500 orders: $90/month. 501 to 1000 orders: $135/month. 1001 to 3000 orders: $190/month. 3001 to 600 orders: $250/month. 6001 - 10,000 orders: $350/month.

Sellbrite excels when it comes to help and support. If you’re looking for an app with a high-quality customer service package, then you needn’t look any further.

Along with onboarding sessions (included on all plans), users have access to email, live chat and phone (via callback) support, available 8 AM to 5 PM PT Monday to Friday.

Sellbrite also offers extensive documentation and training videos, including regular webinars.

The one slight downside (and we’re being really picky here) is that there isn’t a community of fellow users to consult. Given the speed and quality of the support on offer, however, this shouldn’t be a problem.

The customer service package offered by Ecomdash is one of the best we’ve come across. Support is via phone, live chat, and email, with availability from 8 AM to 7:30 PM EST.

On top of this, Ecomdash also offers several additional paid services to users. These include onboarding support, assistance with setting up dropshipping on your store, and direct one-to-one training.

User reviews of customer support are very positive on the whole. It would have been nice to see 24/7 availability, and the additional cost of an onboarding manager isn’t fantastic, but you would be hard-pressed to find a better package at this price-point - it even beats some enterprise support offerings.

Sellbrite is very clear about its market positioning. It’s a multichannel solution aimed at small and medium retailers with up to 10,000 monthly product sales. If you fit into this category, then it’s well worth considering. If you’re an enterprise multichannel seller, on the other hand, you will likely need a more powerful solution like Skubana or Brightpearl.

While some features are missing, such as barcode scanning, POS, and accounting integrations, other aspects of the app stand head-and-shoulders above the competition. These include the customer support package, time-saving options like one-click marketplace integrations, and the intuitive dashboard.

If you think it might be the inventory management app for you, take advantage of the 30-day free trial and check out some close competitors like Ecomdash first.

Ecomdash occupies a very clear position in the market. It’s a multichannel solution aimed at small and medium businesses.

While there are better options for companies with a single store, and although enterprise multichannel sellers will likely benefit from a more advanced app like Skubana, smaller retailers will struggle to find a better solution, either in terms of functionality or cost.

Standout features include the extensive integrations library, access to multiple support channels, and a custom pricing structure that allows for unlimited users. If you’re thinking about opting for Ecomdash, don’t forget to take advantage of the free trial and video product demos.