Ecomdash vs. TradeGecko

Ease-of-use is the one area where Ecomdash doesn’t perform well. The interface is outdated and the features aren’t particularly well-organized. While the dashboard follows a typical layout, with a sidebar with links to dedicated areas for managing orders, shipping, analytics and so on, the workflows and organization of input fields do take a little getting used to.

The one upside, however, is that Ecomdash offers extensive support and training materials. So while there is a slight learning curve, users are supported throughout the process.

"The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly."

"Wonderful experience. Would never switch."

"The software takes time to learn and understand. The best part is the support you get from the support team."

TradeGecko is one of the best platforms we’ve sampled when it comes to ease-of-use.

The login shows a snapshot of your store’s performance, including total sales, costs, and profit. You’ll also see a breakdown of sales by channel. A simple options bar leads you to the dashboards for inventory management, orders, analytics, and so on.

The one downside is that TradeGecko only provides limited help with setup - around two hours on higher-priced plans - although the simplicity of the interface will often mean that more assistance is not needed.

“Overall it solves most of the business issues and overall we're happy with the product and with Tradegecko.”

“I really like the software and Customer support is always very helpful in every aspect.”

“I have had a few bumps along the way with Tradegecko, but overall I love it.”

Ecomdash has a broad set of features, with more or less everything you would expect from an inventory management app. Functionality includes SKU mapping, custom order alerts, extensive multichannel tracking, bundled product options, fulfillment tools, and more. Ecomdash also offers a mobile app on Android and Apple, but its functionality is limited to barcode scanning.

New users can take advantage of a myriad of training tools, including a resources library, webinars, and regular demos. Ecomdash also offers a variety of well-priced training packages, covering onboarding support, dropshipping guidance, and dedicated coaches. Support is completely free and the team can be reached via phone, email, and live chat.

So what about analytics? The reporting options are fairly comprehensive. They’re not quite as advanced as what you might find in an enterprise app, but they’re perfectly adequate for small and medium retailers. Along with basic sales and inventory reports, users can also access data about taxes, trends, and the performance of individual listings. Apps are available in the integrations library to supplement the core analytics.

Overall, we were very impressed with the features, level of support, and reporting tools. Ecomdash lacks a little bit of the nuance of enterprise-focused solutions like Skubana, but it’s not far-off. Store-owners and managers will be hard-pressed to find a similar package of features at the price point on offer.

TradeGecko has a relatively large feature set. Some features, such as a native POS system, are lacking, but integrations make up for any shortcomings.

TradeGecko offers an iPad and iPhone app, which can be used to manage orders, scan barcodes, and access your catalog. Unfortunately, an Android app is not available. As a browser-based app, TradeGecko does not have an offline mode.

Support and training are generally very good, and TradeGecko provides a high level of general customer service with 24/7 email tickets. On the “Small Business” plan and above, users have access to a member of the onboarding team to ensure a frictionless setup. The “Premium” and “Pro” plans also have dedicated support managers.

The analytics dashboard includes a standard set of reports, covering sales, orders, and historical performance. Integrations are available to extend the core functionality of the TradeGecko analytics dashboard with features like demand forecasting and data insights.

Finally, TradeGecko prioritizes user privacy and data protection. It’s a fully cloud-hosted solution that runs on Amazon Web Servers (one of the most secure options available). Managers can also take advantage of permissions to restrict team members from accessing areas of the app or seeing certain types of information.

Ecomdash offers an extensive integrations library, with connectors for accounting apps, fulfillment services, shopping carts, and, of course, a variety of third-party marketplaces.

On the accounting front, both Quickbooks and Xero are supported with in-house integrations. Retailers torn between Skubana and Ecomdash should remember that Skubana doesn’t offer in-house accounting connectors.

As many would expect, Ecomdash excels when it comes to support for third-party marketplaces. A huge number of integrations are provided, including for Amazon, eBay, Walmart, Etsy, Google Shopping, Jet, Rakuten, Sears, and others. The integration with SPS Commerce also provides further EDI functionality.

Numerous shipping and fulfillment integrations are also available, with DHL, UPS, and FedEx all covered (among others).

Interestingly, Ecomdash has also built connectors for several drop-shipping providers (such as Hicks and The Wholesale House). These will be useful to retailers that want to offer additional products to their customers.

Finally, a large number of shopping carts are supported, including Shopify, WooCommerce, and Magento. We were pleased to see connectors for some smaller ecommerce platforms and site builders like Sitey and SiteBuilder.com.

All in all, we were very impressed with the integrations library. Small and independent retailers that don’t have much development expertise will find the process of connecting to different marketplaces trouble-free.

Our opinion of TradeGecko’s integration library was somewhat mixed. What’s on offer is reasonable, but it’s not as extensive as some other inventory management solutions we’ve reviewed.

In terms of ecommerce platforms, TradeGecko is compatible with Shopify, Magento, WooCommerce, Amazon, PrestaShop, eBay, BigCommerce, 3dcart, and others. If you’re using a well-known provider, then the likelihood is that you’re good to go.

Beyond this, however, TradeGecko starts to falter a little. The list of integrations with third-party marketplaces is satisfactory but not brilliant. The big players like Amazon, eBay, Etsy, and Walmart are all covered.

TradeGecko doesn’t have an in-house POS (point of sale) system, so you will need to opt for either Shopify POS or Lightspeed.

A good selection of 3PL, shipping, and EDI integrations are also provided. On the accounting side of things, only Quickbooks and Xero are supported. Finally, users can take advantage of additional reporting integrations to extend the functionality of TradeGecko’s native analytics tools.

If you’re thinking about opting for TradeGecko, make sure you take a look at the integrations library first to ensure that you’ll have access to all the functionality you require. While the level of support for third-party platforms is good, it’s not out of this world.

We liked Ecomdash’s pricing structure and thought that smaller retailers in particular would find it appealing.

Ecomdash uses a custom pricing model that’s based on a store’s volume of sales rather than the number of users or tiered access to different features. Over time, this can result in significant savings. An unlimited number of employees can use the software.

Plans start at $60/month for fewer than one hundred sales. The highest-level plan for stores with between 6,000 and 10,000 sales costs $350/month. Above this amount, users will need a custom plan.

A free trial and annual discounts are available. Onboarding assistance costs $99.

Fewer than 100 orders per month: $60/month. 101 to 500 orders: $90/month. 501 to 1000 orders: $135/month. 1001 to 3000 orders: $190/month. 3001 to 600 orders: $250/month. 6001 - 10,000 orders: $350/month.

TradeGecko plans are priced very competitively. The lower-tier options are suitable for smaller retailers, and medium-sized stores will find a lot to like in the “Business” and “Premium” packages.

The downside is that the “Founder” and “Lite” plans, which cost $39/month and $59/month respectively, lack some features that many retailers would consider essential. Only one sales integration is allowed on these plans, for example, and there is no automation on the “Founder” plan. What’s more, demand forecasting and integration with FBA (Fulfillment by Amazon) are only available on the “Business” plan, which costs $479/month.

Discounts are available on all plans for an annual subscription.

The customer service package offered by Ecomdash is one of the best we’ve come across. Support is via phone, live chat, and email, with availability from 8 AM to 7:30 PM EST.

On top of this, Ecomdash also offers several additional paid services to users. These include onboarding support, assistance with setting up dropshipping on your store, and direct one-to-one training.

User reviews of customer support are very positive on the whole. It would have been nice to see 24/7 availability, and the additional cost of an onboarding manager isn’t fantastic, but you would be hard-pressed to find a better package at this price-point - it even beats some enterprise support offerings.

We were very impressed with the level of customer service offered by TradeGecko. Users on all plans have access to 24/7 email support. An account manager is also assigned to subscribers on the “Small Business”, “Business”, “Premium”, and “Pro” plans. User reviews of customer service are generally very positive.

The one small downside is that onboarding managers only provide limited support - two hours on the “Small Business” plan and four hours on the “Business” plan. That said, the user interface is very easy to use and invariably only requires a minimum of training.

TradeGecko also offers extensive written and video materials. There is no community forum.

Ecomdash occupies a very clear position in the market. It’s a multichannel solution aimed at small and medium businesses.

While there are better options for companies with a single store, and although enterprise multichannel sellers will likely benefit from a more advanced app like Skubana, smaller retailers will struggle to find a better solution, either in terms of functionality or cost.

Standout features include the extensive integrations library, access to multiple support channels, and a custom pricing structure that allows for unlimited users. If you’re thinking about opting for Ecomdash, don’t forget to take advantage of the free trial and video product demos.

Despite a few flaws, TradeGecko is an excellent option for retailers that process between 50 and 5000 orders per month. Although some in-house functionality, such as a point of sale (POS) system is missing, integrations tend to plug up any shortcomings.

You’ll find everything you need in the feature-set, including connectors with third-party marketplaces, warehouse management, manufacturing materials tracking, reporting tools, barcode scanning, automation, multiple language support, and more.

Smaller businesses that need an inexpensive and straightforward solution that doesn’t sacrifice functionality should definitely consider TradeGecko. The superb 24/7customer support is also a big plus.

Larger retailers (in excess of 5000/month), on the other hand, will likely need a more powerful and customizable inventory management platform.