Ecomdash vs. Ordoro

Ease-of-use is the one area where Ecomdash doesn’t perform well. The interface is outdated and the features aren’t particularly well-organized. While the dashboard follows a typical layout, with a sidebar with links to dedicated areas for managing orders, shipping, analytics and so on, the workflows and organization of input fields do take a little getting used to.

The one upside, however, is that Ecomdash offers extensive support and training materials. So while there is a slight learning curve, users are supported throughout the process.

"The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly."

"Wonderful experience. Would never switch."

"The software takes time to learn and understand. The best part is the support you get from the support team."

Overall, we liked the Ordoro dashboard. It’s straightforward and easy-to-use, with a clean interface. Dedicated areas for shipping, product management, purchase orders (POs), and analytics are accessed from a central toolbar across the top of the page.

Ordoro is a browser-based app, so there’s no need to download any desktop software.

“The software linked perfectly to my couriers and made shipping simple.”

“It's unbelievably functional for the price.”

“Easy to navigate and user friendly interface.”

Ecomdash has a broad set of features, with more or less everything you would expect from an inventory management app. Functionality includes SKU mapping, custom order alerts, extensive multichannel tracking, bundled product options, fulfillment tools, and more. Ecomdash also offers a mobile app on Android and Apple, but its functionality is limited to barcode scanning.

New users can take advantage of a myriad of training tools, including a resources library, webinars, and regular demos. Ecomdash also offers a variety of well-priced training packages, covering onboarding support, dropshipping guidance, and dedicated coaches. Support is completely free and the team can be reached via phone, email, and live chat.

So what about analytics? The reporting options are fairly comprehensive. They’re not quite as advanced as what you might find in an enterprise app, but they’re perfectly adequate for small and medium retailers. Along with basic sales and inventory reports, users can also access data about taxes, trends, and the performance of individual listings. Apps are available in the integrations library to supplement the core analytics.

Overall, we were very impressed with the features, level of support, and reporting tools. Ecomdash lacks a little bit of the nuance of enterprise-focused solutions like Skubana, but it’s not far-off. Store-owners and managers will be hard-pressed to find a similar package of features at the price point on offer.

We were very impressed with Ordoro’s feature-set. The platform shines in more or less every area, especially in regards to shipping functionality, integrations with third-party marketplaces, and minor features like bundling, custom workflows, and support for dropshipping.

Let’s kick off with the small handful of negatives. Ordoro doesn’t currently offer a mobile app, although you can access the dashboard through your mobile browser. We were also a bit dismayed by the lack of a Zapier integration. What’s more, some features, like warehouse integration, aren’t included in the core package, and will incur extra costs. It’s also worth noting that Ordoro doesn’t offer any manufacturing capabilities. Retailers that need software to manage deliveries of raw materials and production lines should look elsewhere.

On all other fronts, however, Ordoro excels expectations. All the usual features that retailers would expect, including multi-feature inventory management tools, integrations, fulfillment and reorder automation, barcode scanning, POS (point of sale), warehouse management, and more, are included.

The shipping toolkit is among the best in the industry. Retailers have access to an array of discounted prices from leading carriers, insurance, printer integration, and more.

Finally, users can take advantage of an assortment of reports and segmentation options through the analytics dashboard. These cover sales performance, shipping costs, and inventory metrics.

Ecomdash offers an extensive integrations library, with connectors for accounting apps, fulfillment services, shopping carts, and, of course, a variety of third-party marketplaces.

On the accounting front, both Quickbooks and Xero are supported with in-house integrations. Retailers torn between Skubana and Ecomdash should remember that Skubana doesn’t offer in-house accounting connectors.

As many would expect, Ecomdash excels when it comes to support for third-party marketplaces. A huge number of integrations are provided, including for Amazon, eBay, Walmart, Etsy, Google Shopping, Jet, Rakuten, Sears, and others. The integration with SPS Commerce also provides further EDI functionality.

Numerous shipping and fulfillment integrations are also available, with DHL, UPS, and FedEx all covered (among others).

Interestingly, Ecomdash has also built connectors for several drop-shipping providers (such as Hicks and The Wholesale House). These will be useful to retailers that want to offer additional products to their customers.

Finally, a large number of shopping carts are supported, including Shopify, WooCommerce, and Magento. We were pleased to see connectors for some smaller ecommerce platforms and site builders like Sitey and SiteBuilder.com.

All in all, we were very impressed with the integrations library. Small and independent retailers that don’t have much development expertise will find the process of connecting to different marketplaces trouble-free.

Ordoro has a large library of integrations. It’s not the most comprehensive we’ve seen, but retailers will find everything they need. Interestingly, Ordoro also provides a number of direct integrations with third-party marketplaces, making it a viable option for multichannel sellers. The SPS Commerce integration extends marketplace options even further.

There is also a strong focus on shipping and dropshipping functionality, and few competitors match Ordoro in this regard.

The only downside is that we would have liked to see a Zapier integration, which would allow users to connect apps which aren’t directly supported. But all in all, we couldn’t find much to complain about.

Ordoro excels when it comes to supported ecommerce platforms. Many inventory management apps that we’ve reviewed are compatible only with big brands like Shopify and Magento. Ordoro, on the other hand, syncs up with WooCommerce, BigCommerce, Volusion, 3dCart, Ecwid, and others. In terms of third-party marketplaces, Amazon, eBay, Etsy, Walmart, and Jet are all supported, along with some other smaller names like Reverb and Zoey.

Shipping connectors include USPS, FedEx, UPS, Canada Post, DHL, and Amazon SFP.

Users can also take advantage of Xero and Quickbooks integrations. Point-of-sale functionality is available through Shopify POS and Square.

We liked Ecomdash’s pricing structure and thought that smaller retailers in particular would find it appealing.

Ecomdash uses a custom pricing model that’s based on a store’s volume of sales rather than the number of users or tiered access to different features. Over time, this can result in significant savings. An unlimited number of employees can use the software.

Plans start at $60/month for fewer than one hundred sales. The highest-level plan for stores with between 6,000 and 10,000 sales costs $350/month. Above this amount, users will need a custom plan.

A free trial and annual discounts are available. Onboarding assistance costs $99.

Fewer than 100 orders per month: $60/month. 101 to 500 orders: $90/month. 501 to 1000 orders: $135/month. 1001 to 3000 orders: $190/month. 3001 to 600 orders: $250/month. 6001 - 10,000 orders: $350/month.

Ordoro is a slightly mixed bag when it comes to costs. It’s an unusual solution in the sense that it’s suitable for retailers of all sizes, from independent store-owners to international brands.

Generally speaking, the complete inventory management and shipping solution, starting at $499/month, is suitable only for medium-sized and large retailers. There are more inexpensive apps on the market for smaller companies. The shipping-only solution, however, which gives users access to discounted rates and fulfilment features, is only $59/month, so may prove viable for smaller sellers.

Custom-priced plans, which include a dedicated account manager, are available for large enterprises.

The customer service package offered by Ecomdash is one of the best we’ve come across. Support is via phone, live chat, and email, with availability from 8 AM to 7:30 PM EST.

On top of this, Ecomdash also offers several additional paid services to users. These include onboarding support, assistance with setting up dropshipping on your store, and direct one-to-one training.

User reviews of customer support are very positive on the whole. It would have been nice to see 24/7 availability, and the additional cost of an onboarding manager isn’t fantastic, but you would be hard-pressed to find a better package at this price-point - it even beats some enterprise support offerings.

Ordoro support is very good on the whole. Users can access customer service via email and phone, Monday to Friday, 9 AM to 6 PM CST.

Ordoro also provides extensive documentation and video guides along with a forum for developers.

Onboarding support is available on all plans but does incur an extra cost. Retailers on the enterprise-level plan, which works on a custom pricing model, will also have access to a dedicated account manager.

It would have been nice to see a live chat option, and receiving support quickly might be tricky for people outside the US, but all in all we were very impressed.

Ecomdash occupies a very clear position in the market. It’s a multichannel solution aimed at small and medium businesses.

While there are better options for companies with a single store, and although enterprise multichannel sellers will likely benefit from a more advanced app like Skubana, smaller retailers will struggle to find a better solution, either in terms of functionality or cost.

Standout features include the extensive integrations library, access to multiple support channels, and a custom pricing structure that allows for unlimited users. If you’re thinking about opting for Ecomdash, don’t forget to take advantage of the free trial and video product demos.

Ordoro is one of the best solutions we’ve reviewed. It has an excellent set of features, an extensive integrations library with support for a large number of ecommerce platforms, and is priced competitively. While the costs of the two main plans make it more geared toward medium-sized retailers, smaller retailers with multiple team-members may also find it fits within their budget.

Ordoro offers the best shipping management capabilities of any solution on the market in our opinion, with support for most major carriers in the US and heavily discounted rates. Smaller retailers can also opt for an inexpensive shipping-only package.

The only caveat is that store-owners outside of the US and Canada may struggle with the integrations and US-based support.