Looking for ecommerce software? Here's how Shopify and Etsy stack up.
Matthew Taylor and Mark Hammersley
Last updated 21o August 2020
4.8 Stackupp rating
$ 29.00 / month
Best forSmall and medium-sized retailers that need a fully-hosted solution that’s easy to customize.
3.8 Stackupp rating
$ 10.00 / month
Best forsmall retailers that sell vintage items, handmade products, or craft supplies.
Can't decide between Shopify and Etsy?
Find the best platform for you with our side by side comparison of Shopify and Etsy. See how each platform stacks up across ease of use, design, support and value for money.
Let the comparison begin. Don't worry, we'll guide you.
With over one million users, Shopify is one of the most popular hosted ecommerce platforms on the market.
Shopify has gained a reputation for being extremely beginner-friendly, allowing retailers with no coding or development experience to build and manage a professional store with unlimited products.
If you’re looking for a solution that’s ready-to-go, easy to set up, and isn’t going to cost you an arm and a leg, then Shopify could be the way to go.
Notably, Shopify offers features as part of its basic package, like multi-channel selling, that are often only available on higher-level plans on competing platforms.
Use Shopify if you’re just getting started or are transitioning your small or medium-sized store to a new ecommerce platform.
Etsy is a well-known marketplace and ecommerce platform for retailers that offer vintage items, handmade products, and craft supplies.
It’s a straightforward, cost-effective option for small businesses and individuals with an inventory that meets Etsy requirements. By running your store on Etsy, you’ll avoid many of the challenges that come hand-in-hand with larger solutions like Shopify and WooCommerce, while also gaining access to one of the world’s largest third-party marketplaces. You can upgrade to Etsy’s separate solution, called Patterns, which enables you to build your own store and sell whatever you like on it while still using the Etsy engine.
Retailers with diverse inventories and high product turnover, however, will almost certainly need a more feature-rich platform.
you’re a small independent retailer specializing in handmade or vintage items (or craft supplies). Etsy has a forever-free plan, along with an inexpensive premium option, so it’s an incredibly cost-effective solution.
Our first comparison criteria, ease of use. Why? Because it’s the most important.
Think about it. You don’t want to invest a lot of your precious time setting up an online store and tweaking the design only to find out that it’s a pain in the butt to manage day to day.
We take a look at how simple the Shopify and Etsy platforms are to run.
Ease of use is one of the areas where Shopify really shines. All users have access to a website builder and intuitive content management system. Adding products is a doddle. And all orders are managed from an automatable fulfillment dashboard (which connects with popular fulfillment solutions). SEO and mobile responsiveness are both taken care of.
“I have built two websites using Shopify and it was a great experience. They have someone available all the time if you run into problems. I’m not a web designer and I was able to figure it out without any lengthy tutorials.”
“I've had a great experience with this platform and I highly recommend it!”
“I honestly don't know why there are so many bad reviews about Shopify. It is an absolutely amazing platform with an even better support team. I think people need to stop being so negative as there is nothing more you can ask from them.”
You won’t find a platform that is easier to use than Etsy. This is partly due to the fact that there aren’t lots of complex features (which some might see as a downside) and partly due to the simple, intuitive design of the seller dashboard. Etsy makes essential tasks, like creating listings and generating reports, nearly effortless.
“Discovering Etsy and opening a shop enabled me to take control of sales.”
“Etsy has allowed me to build an international customer base that already appreciates handmade products.”
“Etsy has been an incredible experience for me.”
It's a draw!
Powerful features are great, but we all know first impressions count. So, do Shopify and Etsy templates actually look any good? See for yourself. We outline each platforms design options, plus showcase a few real life examples.
There’s no doubt that Shopify offers some of the most beautifully-designed templates on the market. There are over seventy templates to choose from. The downside, however, is that most themes cost around $180. At the time of writing, Shopify offers eight free themes.
The design features in the website builder are intuitive and suitable for people with no coding background. Making tweaks to colors, buttons, images etc. is a doddle. What’s more, it’s possible to make straightforward CSS and HTML additions.
The main difficulty arises when it comes to making “deeper” backend changes. Accessing and amending the Shopify backend requires specialized knowledge which many retailers don’t have.
Design flexibility and freedom isn’t one of Etsy’s strongest points. Most Etsy stores look very similar, and there’s a reason for this: Etsy only offers a limited number of customization options.
As a seller, you can change the colours, fonts, and photo styles in your store. You’ll also be able to upload a unique logo and banner - which has the option of a photo “carousel” - and set a homepage description.
Users of the Etsy Plus premium plan will have access to a handful of additional features, such as the option to highlight top-performing products on the homepage.
Customizing your store is a very fast and straightforward process. While design freedom is limited, this won’t be a problem for people with little development experience who already like the standard Etsy storefront.
Shopify is our winner for design
Everyone’s favourite topic - pricing. Let's dive in to see if Shopify or Etsy offers better value for money.
Shopify offers great value for money. The basic package comes with a fantastic array of features, including unlimited product listings, 24/7 support, discount codes, and abandoned cart email automation. There are no set-up fees, and you can take advantage of a 14-day free trial. You’ll also get a discount when you pay for an annual plan.
The main downside to Shopify is that you’ll be charged additional fees for using any payment gateway other than Shopify Payments. While Shopify allows for a range of gateway integrations (including popular services like Paypal), it’s important to account for these extra charges before signing up.
At first glance, Etsy looks like one of the most cost-effective ecommerce solutions on the market. It has a forever-free plan and even the premium option, Etsy Plus, only costs ten dollars per month. “Pattern by Etsy”, a service which allows you to run an “independent” online store on your own domain (in conjunction with your Etsy store) only costs $15 a month.
But it’s crucial to take account of fees. Retailers are charged $0.20 for every listing. When a sale is made, Etsy takes a 5% transaction fee, along with a 4% payment processing charge, which amounts to nearly 10% of the overall item price.
If you only process low sales volume, then these fees can be viable. With higher volumes, however, Etsy becomes less feasible.
Shopify is our winner for cost
If things go wrong (and they often do) you need to know someone’s there to help get you back on track. So, how does Shopify's and Etsy's support measure up?
All Shopify plans come with 24/7 email, phone, and live chat support. Customer reviews are generally favorable when describing the quality of support. 24/7 email support is also offered in a variety of other languages. Shopify has one of the most active communities of users, and the forums are an excellent place to ask for help.
Etsy has an excellent support package, even on its free plan. Along with one of the largest seller communities on the web and extensive and in-depth training materials, users can also take advantage of live-chat and phone service.
Inexperienced retailers, in particular, will find a lot to like in the comprehensive tutorials and “seller handbook”. The online forum, through which users can join “teams” to exchange ideas and collaborate, is an excellent learning tool.
All support options are accessible from a tab in the seller dashboard, so assistance is easy to find when you need it.
Shopify is our winner for support
The final say. Let's wrap up our thoughts on each platform.
Shopify is a model ecommerce platform - a fully-hosted, feature-rich retail solution at a reasonable price. Among the standout points are the intuitive site builder and content management system, the quality of the templates, and the complete package of features included even in the basic package.
A highly active online community, along with 24/7 support, makes it an ideal option for small and medium-sized stores that don’t have the resources to manage everything themselves.
It’s also notable that Shopify includes omnichannel selling (for social media and Amazon), discount codes, and a free SSL certificate as part of its value proposition. Retailers also have access to shipping discounts when using Spotify Shipping.
Here are two points before wrapping up. If you’re thinking of giving Shopify a test-drive, be careful to check the costs of using third-party gateways. Also, ensure you’re able to make backend changes if that’s something you need to do.
Retailers considering Etsy should understand that it isn’t an ecommerce platform in the traditional sense. It’s not a standalone app like Shopify, WooCommerce, and BigCommerce. You should only consider it as an option if you’re planning to sell your products to the broader Etsy marketplace.
If you do fall into that category, however, then you’ll find a lot to like - it’s a streamlined, easy-to-use platform at a fantastic price.
Furthermore, Etsy “Pattern” enables retailers to have a store at their own domain that isn’t bound by typical Etsy restrictions but is still managed from the central store manager. If you think it might be for you, sign up for a free account and give it a whirl.
Overall, we found Shopify to be the better ecommerce platform.
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